Refrigerators
Big Lake
Serving Alaska Since 1995
Hours
Anchorage Hours
Monday - Friday
8:00 AM to 5:00 PM
Saturday
10:00 AM to 2:00 PM
Closed Sunday
Wasilla Hours
Monday-Friday
9:00 AM to 5:00 PM
Saturday
10:00 AM to 2:00 PM
Closed Sunday
Location
In Anchorage:
1200 E 76th Ave., Ste. 1204
Anchorage, Alaska 99518
PH: 522.4041
FX: 907.522.4036
In Wasilla:
11768 W Woody Lake Dr.
Wasilla, Alaska 99654
PH: 907.892.2112
(Must hit the prompt for SALES)
Read Our Reviews
Google Rating
4.8
Tammy Howell
21:48 08 Feb 18
An electrical cord recall by Bosch was made on our dishwasher and Reliable Appliance was recommended to do the replacement cord. From contacting Reliable to completion of the replacement, everything went as promised. Xavier was extremely professional and careful during set-up and clean-up! Everything was better than original when he finished, the dishwasher level, secured, and functional. For any future appliance issues, Reliable Appliance will be contacted. Thank you!read more
Mike Ferrari
22:17 01 Feb 18
I will definitely use Reliable Appliance. Over the phone, Jessica gave me honest feedback, a perfect answer in regards to an estimate, on the low and high side, and helped me make a decision on whether it would be best to fix my washer or buy a new one. Living 4 hours outside of Anchorage makes repairs like this have an additional cost. I appreciate Jessica's candor and if we decide not to get this washer fixed, we will certainly recommend Reliable for their level of service and honesty.read more
Mary Endacott
02:59 03 Feb 18
Two services complete quickly and as quoted. Servicemen were courteous, professional, clean and efficient. Dishwasher install without issue - one tiny quick fix leak after he left but otherwise great job! Refrigerator door flap repair took some ingenuity (find a similar part on an old fridge and modify it to fit) and works great! Definitely recommend.read more
Vicky Backus
14:48 05 Jan 18
Just purchased a really nice used fridge after ours bit the bullet. The first and only place we went was Reliable Appliance where we found just what we were looking for. The service we received was top notch and everyone we came in contact with was professional and courteous. Thank you in particular to Richard in Sales and Paul in Service. We are happy buyers!!read more
Nae C
16:16 10 Feb 18
I had the pleasure of having Shannon service my dryer and he was amazing! He called before he arrived. He explained everything that needed to be done and he did it. He took his time to make sure my dryer issues were resolved but didn't take ALL DAY. He informed me on how to maintain and extend the life of my appliances. I mean he even showed me something new about my washer and I've had it for 2 years! Most of all he didn't track snow in my house! That's a biggie. Lol He was very kind and professional and it was an honor to have met him. Thanks Shannon and Reliable Appliance.read more
Verne Boerner
20:59 20 Feb 18
Paul was exceptionally courteous and professional. He quickly assessed our situation, provided me with an explanation before moving any appliances and went straight to work. He was spot on in his assessment and was kind enough to allow me a moment to clean out from under the appliance (which seems to not have been moved since its installation). The software allowed me to have an electronic report and he made sure to answer any additional questions I had, while also offering kind and helpful maintenance suggestions. He was done in no time at all! Thank you, Paul and Reliable Appliance!read more
Elena Begojevic
01:02 23 Mar 18
3/22/17: Paul was on time, super polite, very professional. It is always a pleasure to deal with Reliable Appliances. Thank you!
3/6/17: Darin did a great job. My washer and refrigerator are working again!!! :-) Darin was on time, neat, polite overall very professional. Thank you for your service!read more
lisa sauder
19:22 29 Mar 18
Tech who came out was wonderful! On time, polite, fixed the issue and was great to work with. Definitely use this company! We had another repair place come out and and after two visits still didn't fix the problem with our ice maker. All is working after a visit from Reliable Appliance!read more
Nils Anderson
07:23 03 Apr 18
Great customer service on the phone and friendly technicians. Xavior took good care of my house and provided a wealth of knowledge about my appliance. He offered a lot of tips and explained things well. Beyond impressed with their professionalism. I hope to have no need to call again, but we don't live in a world where things just run well forever. Definitely will call them again when the time arises.read more
Matthew Kirchhoff
01:00 21 Apr 18
Did a good job. Our refrigerator was chronically freezing food. We called Reliable. They scheduled an appointment, made a robo-call day before to indicate 3 hour time block they'd appear, and repairman called 30 minutes in advance to give exact arrival time. They showed up on the dot, and were very professional and friendly. Repairman determined it was likely a problem with an overly full refrigerator impeding airflow along the back wall. He explained how the freezer-refrigerator worked, advised on loading, and plugged a couple of 3/4 inch circulation holes with putty to reduce freezer-to-refrigerator airflow. The bill was 89 for service call, 48 for labor, and 26 for the putty. Only thing I'd have liked different was to be given option of buying plumber's putty myself and saving about 22 dollars. Aside from that, I couldn't ask for a more professional, courteous service call.read more
D Mattice
18:59 27 Apr 18
4/27/2018: Paul serviced my frid/freezer. Polite and very efficient. He did a great job. Paul also brought to my attention my water needed to be changed, I really appreciate his proactive work ethic.
4/20/2017: Emmanuel is very professional, great communication skills and is an excellent technician. I will request Emmanuel every time my appliance's are broken. Thank you to Tonya and the entire staff at Reliable!read more
Mariyam Medovaya
18:46 03 May 18
Paul was amazing! He went an extra step to identify the issue even though it was not straightforward and he didn’t really have to go the extra mile. But he did and it probably saved our family’s health! He also is a very pleasant person with great communication skills. I very much enjoyed our conversation. Highly recommend.read more
Carolina Garman
00:05 04 May 18
Paul came out to work on our fridge and even stepped in to fix the stove even though it wasn't on the original work order. He was very patient and kind with my toddler who wanted to help and talk. He make quick work of fixing the issues. I'm grateful!read more
Tamara Douglas
02:58 17 May 18
Both my dishwasher and my freezer were having problems within 6 months of purchase. Our warranty company uses Reliable Appliance and I am so happy they do! Xavier was absolutely fantastic! He gave me some great tips on how to maintain my appliances. He was prompt, courteous, and went above and beyond for us. I will be recommending Reliable Appliance, and Xavier, to everyone! Thank you!read more
Jamey Bradbury
17:43 24 May 18
I called Reliable Appliance to fix my dishwasher and my refrigerator. After a small snafu where my message to them got lost, they got back to me as soon as they found it and scheduled a visit at my convenience. The technician who came to my home was incredibly knowledgeable and professional. Not only did he fix both appliances, he helpfully gave me tips on how to extend the life of both and showed me how to clean the filter on my dishwasher. He explained the "why" behind the trouble with the fridge and how he solved it. He was thorough and fast and very polite. I will definitely be referring all my friends to Reliable Appliance and be using them again myself if anything goes wrong with my appliances!read more
hipstermcgee
22:37 24 May 18
Reliable Appliance in Anchorage is top notch in service and professionalism. Modern web based booking is convenient, and the communication with the service tech was great! Paul showed up within in the time window that was told to me, and he called twice, once in the morning to confirm the time slot, and once again when he was on his way. I have and older washing machine that is giving error messages. Paul quickly diagnosed the problem, and offered suggestions on fixing it. Since the machine isn't under warranty, as I feared, the replacement parts and labor would be too costly, so a recommendation for replacement was given. Paul felt bad, so he thought of some ways to fix it, but our family was already set on replacement before he came. Paul's knowledge is uncanny, and his professional demeanor is reassuring. I will be using Reliable Appliance in the future for any problems I have. I highly Reliable Appliance for any of your appliance needs.read more
Katrina Busse
23:57 25 May 18
Reliable Appliance in Anchorage is wonderful with their service and professionalism. My three year old dishwasher recently stopped working, I called Reliable and was able to get an appointment for the next day. I was given a three hour window of when the repair technician would show up. Paul called twice before arriving, once was in the morning to confirm the my appointment, and the second time was when he was on his way. Paul arrived well within thr three hour window I was given. He was very courteous; introduced himself right away, as well as greeted my two children and dog. Paul was able to quickly diagnosed the problem with my dishwasher, and left a message for my husband who is out of town explaining the issue. Paul's knowledge was wonderful, and his professionalism was highly appreciated. I would highly recommend Reliable for all your appliance needs and will use them for my future appliance needs.read more
Mathew Olson
15:12 05 Jun 18
Great Service. Fast response times. I had a big problem with a dishwasher. I had put several hours into it before calling the pros. Reliable ended up hauling it to their shop. It took them a couple weeks to fix it. This may sound like a negative review, but it's not. Some repairs are just harder to solve than a simple replacement of broken parts. I don't regret the time or expense. I value good service.read more
Linda Hulen
21:50 20 Jun 18
The best! I found your business on Home Advisor the morning (June 12) my washing machine quit. The reviews about your service were all good, but the first appointment listed on Home Advisor was a week away. I called Sears (the machine was a 14-year-old Kenmore) and was given an appointment by the week's end. Then that afternoon, I was contacted directly by Reliable and had an appointment the next morning. The technician on the phone thought the problem might be in the door lock, based on the message on the washer. That morning I had a text from someone at Reliable asking the model number from the door, which I texted. Darin arrived as scheduled, with the correct door mechanism for my model, which wasn't the cure; the electronic mother board would need to be replaced. He explained the cost, etc. I asked him to order the part, which would take a week or more to arrive. I was in a time crunch as I was leaving town the next week, before the part would probably arrive.
However, I got a call Monday that the part was in (only 3 business days later). Darin came today (June 20), replaced the part, ran the washer through a cycle to make sure that everything worked properly. Yay, the washer is fixed!
I am delighted on all fronts. I was impressed with the initial outreach and diagnosis. The woman who took my calls & handles scheduling was great. The part arrived so much faster than expected. The repairman Darin was knowledgeable, competent, courteous and pleasant. If I have any other appliance issues, I will be calling Reliable! I will also recommend Reliable to my friends. Thank you. Lindaread more
Crystal Klein
00:21 11 Jul 18
Worked with this company for the past few years. They've been out to work on our oven, and 2 refrigerators. Each time they've provided great service. Scheduling is always easy. I really appreciate the courtesy calls from the technicians when they are on the way. Repair costs are always reasonable. Our technician, Paul, was very informative, helpful, and friendly. While I hope I don't have to call them again, if we do have any appliance issues in the future, they are already saved in My Contacts.read more
Joslyn Stinson
23:22 13 Jul 18
I was very pleased with my experience at Reliable. They answered the phone immediately and were very helpful. The technician who fixed our oven worked quickly and communicated with us clearly about what he was doing. I highly recommend Reliable Appliance for anyone who needs an appliance fixed.read more
Linda Masolini
03:12 14 Jul 18
This is a wonderful group to work with! They know their stuff. They are not only accommodating and reliant, but very smart. I would be remiss if I did not add that Darren who is a technician it absolutely wonderful. You would be so lucky to work with him. Well educated and efficient. Any questions please respond to me and I will be happy to share the experience I had with Reliable and specifically, Darren.read more
Maggie Hausler
22:53 16 Jul 18
Had an excellent experience with Reliable Appliance. My dishwasher needed attention to more than just one issue, and the repairs were performed quickly and professionally.
Scheduling and payment were easy and efficient as well.
Repairman Mark is a genuinely friendly and courteous person and did a great job.
I highly recommend Reliable Appliance to anyone.read more
Mel B
04:30 26 Jul 18
Really appreciated the quality and timeliness of the service provided. The technician, Paul, diagnosed the refrigerator issue instantly. Above and beyond- Paul took great care to make sure my home stayed nice (with mats for moving the fridge and for his tool bag, and shoe covers for himself).
He fixed the issue on the spot. I am so grateful and pleased with the service I received. I would recommend Reliable Appliance.read more
Lisa Mackey
01:34 08 Aug 18
It was entirely a pleasure to have Paul here to repair my newly bought refrigerator. Paul is a very professional, kind, friendly and top notch repairman. He arrived, offered to remove his shoes or cover them, placed a rubber mat for his tool kit and explained every detail of his investigation. He completed the repair while keeping me in tune with his steps, which I appreciate. Great member of your team! He deserves a RAISE! Thx for his service.
Lisa M
Anchorageread more
Katy Bowron
01:50 10 Sep 18
Fast response time. Three times they have fixed my appliances within an hour because they had everything with them! No running back to the shop for parts or waiting for something to be ordered. Always great communication from beginning to end!read more
Douglas Hays
15:37 22 Sep 18
These guys likely do a good job, but they are no different from any other contractor when it comes to timeliness. Promised completion and install of part during initial conversation. Took payment, came to house and then realized they did not have required part. Instead of calling or even letting us know while on site, they left. After a week of waiting, called and asked for update as to why job was not completed during initial visit and was told part was not in and it would be a couple of weeks. I told them that was not satisfactory given the circumstances. They basically said suck it - no apology or discount for poor service. Came back 2 weeks later, installed part with nothing as much as an "I am sorry that you went a month without a properly running refrigerator".
Terribly handled - Please give other companies your business. No need to go to first one available on google. Customer Service is part of the contracting business!read more
Chris Renfro
22:44 09 Oct 18
Paul was outstanding. In all my years dealing with technicians I’ve never met one more professional. His attention to detail is second to none. Highly recommended!!!read more
Rick Lovaas
17:22 10 Oct 18
Paul showed up on time, was very polite, was quick to address and fix our concerns. His professional etiquette was above and beyond, and he was definitely focused on the customer’s needs. Everyone in today’s society could benefit from a lesson in his playbook. Well done Paul!read more
Marion Yapuncich
17:52 12 Oct 18
Paul was great. He was prompt and polite. He was very knowledgeable about the refrigerator/freeze and explained what was wrong with it. I really appreciated that. I also appreciated the phone call with the day-before service reminder. They gave a one hour window, and he called and arrived within that time frame. That sure beats waiting all morning/all day for someone to show up. I would definitely call for him again.read more
Jessi Hogan
20:46 16 Oct 18
Paul was wonderful and very knowledgeable. He took the time to explain what he was doing and made sure that our washing machine issue was fixed prior to leaving. I’d definitely recommend reliable appliance.read more
John Hill
20:04 17 Oct 18
Paul, from Reliable Appliance, was very knowledgeable and helpful. He called ahead of time to confirm the appointment and updated us on his on-time arrival. His approachable nature and friendly manner made him easy to talk with and he allowed me time to articulate my concerns. He was able to verify that our machine was functioning correctly and showed me where the noises I was hearing were being generated. He inspired confidence and trust in him and his work. I would definitely call him again for other appliance service concerns.read more
Jessica
23:37 18 Oct 18
Paul was so great!! He gave me all the information I needed. He was fast and efficient. He even helped me out with a second issue and solved it for me right away! I would definitely use this service again.read more
Lisa Bracarelli
20:00 10 Oct 18
My technician Paul was absolutely the best! He was courteous and very friendly. He was very informative and answered all my questions, and explained things to me . I would definately call for service again and request him personally.read more
J kowal
01:10 11 Nov 18
I bought a refrigerator and stove from Reliable Appliance last summer. They were clean , work well and were extremely well priced. I recently needed a washer and dryer and purchased a very clean set from Reliable. Both times the delivery employees were on time , courteous and efficient. Calvin and Leman delivered the washer and dryer and.made sure the washer and dryer worked before they left and made sure i knew how to operate them.read more
Jim Smith
04:28 13 Nov 18
Outstanding service. Even though the exact cause of our washer's problem could not be replicated, a combination of running diagnostics and deleting previous error codes restored normal operation. Kudos to Reliable Appliance and more kudos to service tech Xavier.read more
Michelle Bailey
23:39 20 Nov 18
Calvin and Lemon were our guys from Reliable Appliance they installed our old refrigerator and hauled off the old refrigerator all very neat and professional. All in all our whole experience from beginning to end a very pleasant with no hassles. Thank You. We will definitely be returning.read more
Kaptn Kurt
21:25 27 Nov 18
Why buy new when you can pay almost half the cost for the same things slightly used! Tons of inventory all with a 6 month warranty from trained technicians who also do the warranty work on new machines from Home Depot, Lowes and Best buy. I wish I had found out about this place sooner!!read more
Tammy Wondzell
20:14 27 Nov 18
Our delivery was a little late, but the guys were very polite and did a great job getting the new appliance in and the old one out very quickly and neatly. The refurbished oven we purchased is very clean and works great for a great price. Thanks Reliable and Calvin for a great job once again.read more
Tonya Poole
01:26 30 Nov 18
Great service. They arrived when they said they would and got the job done quickly. Calvin and Lennon were very polite and professional. They did an excellent job removing and installing my washer and dryer. They didn't even complain when they got covered with snow because they had to walk under a low hanging tree! Thanks, guys!read more
Quinn Sawyer
02:48 06 Dec 18
Calvin and Lennon arrived right at the start of the time block they had provided me with. They were prepared to get the job done, even when the initial drain hose wasn't the right size they had a smaller hose in their truck that allowed the installation to go along smoothly. They did a great job getting the washer and dryer installed and testing them to make sure all the functions were working. The additional installation fee was definitely worth it.read more
Heather Hutchinson
01:36 02 Jan 19
Our service guys, Calvin and Lennon, were very personable and took care of any obstacles they met in the installation of our new dishwasher. We've used it since and it operates brilliantly. They were great!read more
J Pale
21:31 03 Jan 19
I was a patron at their parts department and was pleasantly surprised after I walked in to be offered immediate help. They add the part for my Maytag washer in stock, both new and used, and offered some advice for repairs if the part I had did not remedy my problem.read more
Maimaualofa Olomua
19:20 04 Jan 19
I just wanted to thank you Lennon and Calvin for such an amazing service provide from time of delivery to installation at my house. Thank you for an awesome communication while I'm at work till the time you guys done. We are completely satified and appreciate your Service. God bless and have a happy New years.read more
Kennard Farrell
02:53 11 Jan 19
Paul
Very nice and respectable guy! Communication was superb! Went out of his way to make for sure we had our washer fixed! Very professional kind individual! Will refer to friends an family!read more
Aaka Services
05:22 16 Feb 19
Great Service! We have been using Reliable Appliance for years at all of our rental properties and as needed at my own residence. Very honest owner who goes out of his way to make sure his customers are well served.read more
Jonnett Christensen
20:17 14 Mar 19
Shannon did an amazing job fixing my dryer and explaining the repair process. He was very professional and positive. I would highly recommend Reliable Appliance to my friends.read more
Esera Kakiva
08:46 17 Mar 19
Shannon was great and professional. Awesome company.
Must be ran by some awesome owners.read more
akndnlawyer
04:44 21 Mar 19
Paul L. From Reliable Appliance was on-time, gave a call twenty minutes out and was a top-notch professional. He was respectful at my location and I highly recommend him and Reliable Appliance.read more
Jessica Toala
21:35 22 Mar 19
Thank you reliable appliance for your service especially Paul. Thank you so much for fixing my dryer. Awesome job...if anyone need any appliance for a good price....must see Reliable Appliance.Thanks again Paul.read more
Ruth Quinlan
00:43 23 Mar 19
Shannon was right on time and pleasant to work with. He solved my dryer problem quickly and did a great job! He was also nice to my dog! I had a great experience with Reliable Appliance.read more
Jen 907
00:47 27 Mar 19
Absolute excellent service. I had contacted Frigidaire regarding the top ice maker not working. Ben was very good and quick to identify the issue. Contacted Frigidaire and had the parts on order and had my fridge fixed within a matter of a few days. Thank you!!! Your service is excellent!read more
Sara Stoops
20:16 09 Apr 19
Paul did a wonderful job repairing our refrigerator. He was friendly, polite and knowledgeable. He explained everything in detail yet clear enough for a novice to understand. He also diagnosed the issue quickly and fixed only what was needed to solve the problem without creating added expenses.read more
Amber Epps
17:51 10 Apr 19
I have been using this company for years. I have always had a positive experience. The service reps are knowledgeable and always offer great suggestions to improve your issues.read more
Jenny Chang
23:50 10 Apr 19
I had a wonderful experience with Reliable Appliance for my refrigerator repair. Paul was friendly, efficient and very knowledgeable. He called ahead to confirm appointment and again when he was on the way to my house. He identified and fixed the problem quickly. I highly recommend Reliable Appliance and would definitely call them again in the future! Thank you Paul!read more
stacy stinson
19:37 12 Apr 19
Excellent Service. The technicians that came to my house to balance my washer were extremely friendly and professional. They did an excellent job. I will use reliable again for future needs and tell my friends.
Thank you so much,
Stacy Stinsonread more
Rachael Kosal
00:32 25 Apr 19
We are always impressed with the service we receive from our requested repairman, Shannon. He is always friendly, giving service with a smile, and offering tips on how we can better guide our residents in order to have less appliance work orders. We appreciate his attention to detail and amazing work!read more
Nancy Stone
18:35 28 May 19
Reliable Appliance lives up to their name: consistent, reliable service. I have had two Reliable technicians, Paul and Ben. Both were punctual, friendly yet professional and solved the problems. (A new unit that had a couple of glitches.). This may seem like an odd comment, but they were both well groomed. I’ve had some characters through the years. All in all I would say that Reliable Appliance provides excellent service because they hire solid people and invest in employee training so you can trust the service and the experience will be excellent.read more
Jenny Cabasag
23:36 30 May 19
The technician Shannon was amazing! He was polite, courteous and friendly. Talent that is hard to find these days! However, I will say the I put the claim in with Lowe's and they booked a time, I called Reliable and left a message indicating that I put in a ticket with no call back. Called again the next day and told me they did not have any ticket and were a little rude about it. Keep in mind when dealing with people without key appliances are already frustrated and hearing a helpful, empathetic person on the other end might bring more business.read more
Sandra Lee
22:48 08 Jul 19
Emanuel brought the highest quality of professionalism, knowledge, and skill when he fixed my dryer. I highly reccomend this company and the polite and knowledgeable employees they hireread more
Jeremy Counter
00:25 08 Aug 19
Calvin and Lennon provided top knotch service while delivering and installing my purchase. The team is great and always pleasure to work with!read more
Craig Goodrich
21:05 23 Aug 19
While not terribly engaging phone-side manor the actual service provided by the technicians was fabulous - on time, professional, knowledgable and efficient.read more
Ss Luv
00:34 24 Aug 19
My fridge was running non stop and wasn't cooling anything called Reliable Appliance and said they have a tech on stand by after an hour the tech called he was knowledgeable he diagnose the issue quick very happy with service they provided.read more
Laurie Adams
06:18 31 Aug 19
We needed our garbage disposal replaced. I called on a Monday & was given an appointment for Friday. The service man was prompt, efficient & courteous. I’ve dealt with Reliable for years & have always felt like their prices are reasonable & their personnel are efficient & easy to deal with.read more
Carmen Olito
20:09 11 Sep 19
Mike, from Reliable came by this morning to fix my microwave. He was professional, but did not hesitate to admit he was a bit puzzled by my unusual issue. Within 30 minutes, though (with the help of an internal diagram) Mike had completely fixed my microwave! I could not have asked for better service--prompt, honest, totally professional, and did a great job of cleaning up after himself!read more
Leslie Frommer
19:08 18 Sep 19
Service was excellent with a quick resolution to my problem. Options were provided for me to choose from and the technician communicated before and during call to meet my needs. He went above and beyond and fixed a loose handle without being asked. Very appreciative of the service. It’s been hard to find appliance repair in our area. I hope to continue to use them! Great jobread more
Justin Sandel
17:54 02 Oct 19
The company name is a misnomer...should be called “Anything But” Reliable. We have dealt with them in the past, not by choice, and are now being forced to use them again. Have had them “fix” appliances in the past, with unsatisfactory results. When they can’t or don’t repair appliances they’ll try to sell you one of their “refurbished” appliances, which seem to be appliances that are frankensteined together with mismatched parts that don’t work properly. Then when they don’t work they want another service call fee to come out and not fix it properly and try to sell you another...it’s a cycle of separating people from their money, one service call and junk appliance at a time.read more
Candice Thomas
20:57 11 Oct 19
Everything went really smooth with reliable appliance. I had a very nice woman call me and set a day that worked for me. She told me that my technician would give me a ring the day of and another ring when he was on his way. Paul did just that he was extremely professional and kind. He gave me a call first thing in the morning and let me know about what time he would be by my house. He was punctual and kept to the time he said he would be by I really appreciated that. He was courteous and wore slip covers while in my home and did a great job to make sure no water from my dishwasher went spilling all over my kitchen floor. Hopefully I don’t have dishwasher problems again but if I do I’d gladly call reliable appliance again! Fantastic customer service and a fantastic technician.read more
Ryan Sorsdahl
19:11 03 Nov 19
First time using Reliable appliance. Scheduling was easy Paul arrived on time and provided great service. It was obvious he takes pride in what he does.read more
