Dryers
Big Lake
Serving Alaska Since 1995
Hours
Anchorage Hours
Monday - Friday
8:00 AM to 5:00 PM
Saturday
10:00 AM to 2:00 PM
Closed Sunday
Wasilla Hours
Monday-Friday
9:00 AM to 5:00 PM
Saturday
10:00 AM to 2:00 PM
Closed Sunday
Location
In Anchorage:
1200 E 76th Ave., Ste. 1204
Anchorage, Alaska 99518
PH: 522.4041
FX: 907.522.4036
In Wasilla:
11768 W Woody Lake Dr.
Wasilla, Alaska 99654
PH: 907.522.4071
(Must hit the prompt for SALES)
Read Our Reviews
Google Rating
4.8
Chase Converse
21:47 09 Mar 21
Edit: owner contacted me and gave me a thorough follow up and wanted to make the customer happy. Real cool guy. In the end I got the notes as to what was wrong
My refrigerator freezer broke, I called this company up as a "come as soon as you can" type service, they came while I was at work and my wife was home. The service technician said the refrigerator was unfixable and left no write up about what was wrong. I called and ask for the paperwork on what was wrong with my refrigerator, the lady on the phone said we will get back with you. A week later, reliable applience, what is wrong with my refrigerator? You basically said it's broken, I knew that before you charged me $100read more
Kaely Skelton
22:20 08 Mar 21
Austin M. Was absolutely great during his time at my home fixing our dryer! He went out of his way to not only fix our dryer, but move it, clean the air vents, and hook it back up! We are very greatful for his services today!read more
Aaron Rhoades
19:05 25 Feb 21
The place was closing and the employees were coming out the garage bay door. I asked if they were open. I told them I needed a dryer. Terrence Mitchell smiled out me and said they were just leaving but I could come in and find a dryer. He was awesome. I picked out the dryer and they helped me load it up. What business does that these days? Terrence should be given a medal for excellent customer service and he saved my tenants from having to go without a dryer. Thanks Terrence I owe you one man.
Aaronread more
E D
19:21 21 Jan 21
They came the next day after I called about a gas leak with my oven. They were ahead of schedule, very nice and followed all safety protocols for covid, wore shoe covers and a mask the entire time in my home. Thank you!read more
Tyson B
02:01 14 Oct 20
I had a really bad front loader washer leak. Called Reliable Appliance and spoke with manager Ben who really hooked me up. I made the call Saturday and they had an awesome tech, Emmanuel, out to my place by Tuesday afternoon. Emmanuel had all the parts needed and was on his way in a matter of 30 minutes. My washer runs great again and I didn’t need to sell a kidney to get it repaired.
Best part, supporting local!!read more
Lori Campbell
01:03 02 Sep 20
My fridge/freezer went out the day before I left for a planned camping trip, of course! Reliable fit me into their schedule two days after I planned to return to town. Mark was professional and diagnosed the problem quickly. He was able to immediately get my fridge running with a replacement part and a guarantee. Super nice guy and very competent. Now I have a working fridge and I'm 100% impressed with Reliable Appliance. Highly recommend them!read more
Ronald Watkins
15:01 01 Sep 20
I had doubts as many of the appliance repair companies we have used in the past were worthless.
Reliable Appliance is the exception!! The technician was someone who knew about washers. He was a person you could interact with. He explained what he was doing all through the process. We had to make another appointment to do the repair. Two hours and the years old Whirlpool was as if it were new. The price was well below the cost of a new machine, even a cheap model. I am thinking the dishwasher might be the next project for Reliable.read more
Brian Booth
20:07 25 Aug 20
So found their add on craigslist for reliable used refrigerators, went to showroom, looked around and purchased a used unit.
Double checked with the salesman, "we wont have any issues with this unit correct, its going to Homer in a rental unit" we where assured they go thru all units thoroughly. Got it down to Homer, as we took it off the truck, the cooling fins where literally 95 % clogged with dust and pet hair.
We cleaned it and installed the unit, worked good for two weeks, then started to freeze the refrigerator side. Called Reliable Appliance about issue, they could not come to Homer to fix it , but with a little bit of coaxing, Logan one of the owners made things right by refunding our money. Would have to say that they stood by there warranty, even went a little further to make things Right !! Pleasantly Surprised, thank you Loganread more
Mike Redmond
16:22 22 Aug 20
Reliable Appliance is tops for me, and John was a super technician. He wore a mask, was professional, courteous, and very good at figuring out what was wrong with our appliances. He fixed our fridge, wall oven, and dryer. I only use Reliable Appliances for my appliance needs. Thanks John.read more
linda whitney
16:40 12 Aug 20
Delivered/installed a reconditioned washer (on time, as promised), removed the old clunker. Measured my space for a gas dryer and noted it. Professional, courteous, and ALWAYS know their business. Thank you!read more
Jane Wooton
01:17 04 Aug 20
Xavier was very knowledgeable He came to assess the needs of our antique freezer. It is too old to repair as parts no longer available but is still usable for awhile. He gave us tips on what to look for when we do purchase a new one and how to keep ours limping along at least until the freezer we want is available.read more
Veronica Howard
19:36 08 Jul 20
Our repair technician, Paul, was incredibly professional and kind. He listened carefully to our issues, quickly diagnosed the problem, and was able to source a replacement part for a VERY old appliance, saving us thousands compared to replacement. So pleased with our service -- Thank you!read more
Roseanne Hutchison
06:32 26 Jun 20
Reliable appliance serviced my dryer (cleaned out the dryer vent). A day before my appointment, my wash machine began to leak! So, I ask the tech if it was possible to sort of add an appliance onto my appointment.... He said not a problem and called to onto my ticket. Emmanuel was the technician who had to deliver the terrible news that my wash machine parts were discontinued. He said to call back and make an appointment after I had acquired the part (he gave me the part number so it was easy).
A week later he is back and fixes my wash machine! Good thing, because I was wearing some of my last clean clothes...
I noticed that this company has been able to assist a lot of people during the Covid pandemic. I will speak for myself when I say I would recommend to both family, friends and anyone on the internet reading this review. Emmanuel wore a correct fitting mask and was very professional. I really appreciate the priority Reliable Appliance has placed on their customers.read more
Nathaniel Kelsey
22:33 24 Jun 20
Austin M. is professional, courteous and friendly. He knows his trade craft and exemplifies a knowledgeable technician.
Give him a raise!read more
Mya Renken
21:36 28 May 20
It was very easy to schedule the appointment, and the service tech was quick and efficient. Will definitely use again for any future service repairs.read more
Steve Whelan
17:36 22 Apr 20
Trying to acquire parts to repair a clothes washer during normal times can be a bit challenging. Even worse during the COVID hunker down order. Thanks to Crystal in the parts department I was able to get the correct part and complete the repair. As a first responder, being able to wash my clothes daily is an important measure of protection for my family. Thank you,read more
Steve Smith
19:27 10 Mar 20
Reliable is always my first call if an appliance stops working, and they have been able to repair most items on the spot. I have also purchased quality second hand units for my rentals. I am very pleased with this company and there professional, schedulers, repair techs and sales staff.read more
Helen Olson
18:31 11 Feb 20
Wow, just great service as so Promptly,timely, professional, careful, respectful of my home in all considerations! A helpful super service kind of guy was Rick! All around I am Thoroughly Pleased with his efficiency plus very pleasant personality! It’s all fixed!read more
Ryan Probasco
21:33 07 Feb 20
Reliable did some warranty work on some new appliances purchased from Allen & Peterson. Their technician arrived on time and fixed our issues within a half hour. He was courteous and seemed very knowledgeable. We will definitely use them in the future.read more
Alex Vandermolen
17:16 21 Jan 20
I just took my dryer that I've had rolling around in the back of my truck for a week and a half because I didn't want to pay $16 at the dump to get rid of it. Reliable appliance has some amazing employees in the back that took it out of the back of my truck for free and I didn't have to do anything except pull up to the door and open my tailgate. They have some fantastic employees working for them. Even being 11° these guys jump to action I got it doneread more
Nancy Bloczynski
03:06 18 Jan 20
Reliant is a great company, from the person who took the call to the person who did the service. Dan was very personable and knowledgeable. I appreciated that he called about 30 minutes before he came to the house.read more
Lisa Lamb
22:48 14 Jan 20
Reliable has fixed all my appliances over the years. The representatives are knowledgeable, courteous, and efficient. When Paul fixed my dishwasher, he discussed three options with me. I've never felt like the representatives are just trying to sell parts.read more
Theresa Henry
00:39 07 Jan 20
Had an issue with the microwave over our stove and we couldn't figure it out. I requested an appointment online over the holidays and received a call as soon as they were open for business. Scheduling was easy and they gave me a convenient 3 hour time frame. Great communication from both the office and the tech!
Very respectful of our house, wore booties to keep the snow out. Highly recommend!read more
Michael Anderson
18:34 28 Dec 19
--Update-- Once I got ahold of the business, they did good repair work and honored my home warranty for my dishwasher. Ended up working out. It was a pain initially to get them to schedule my appointment, but they called me, apologized, and said they fired the guy who was the problem. My experience ended up pretty good. Original review below:
------------------------
Unresponsive. Bad customer service. Franklin kept telling me he’d call back and the. Didn’t then he told me to call back. Not sure how that’s a good business model.read more
Sarah McFarland
17:56 13 Dec 19
The service was excellent and highly recommended! Xavier was quick and fixed an annoying dishwasher leak. He was friendly and personable like an old friend, explained the issues and what was needed to be done when he first came out. He explained everything again when he returned with the part so I was always aware of what he was doing, which is refreshing. He has worked on an older stove in the house that is still running great. Can’t ask for a better repair man! Thanks guys!read more
Anna Ferntheil
01:23 10 Dec 19
Easy to schedule with. Knowledgeable and friendly tech. Reasonable prices. What more can you ask for?read more
Justin Smole
23:26 09 Dec 19
Everything went really well! The scheduling of the repair for a Saturday was perfect for me, and the technician arrived when scheduled and was very friendly and informative with the prices for the repairs needed. I would highly recommend them for repairs on washers or dryers.read more
John Clark
21:16 05 Dec 19
These guys are it!!! Best customer service as far as I'm concerned for appliance repair. They don't just blindly sell you parts, they actually ask you questions and see it you have tried other avenues to repair what you are fixing in case the part you are looking for is not needed.
HIGHLY RECOMMEND these guys!read more
Jack Foster
20:58 26 Nov 19
The tech was very nice and explained how the HE washing machines are horrible. DO NOT buy any LG washer without a center agitator. It does not cover the clothes with water so they do not get washed. It even says they don't get covered with water in the manual under problems. How can you wash clothes if they do not get wet. ALL HE washers only use a dab of water under Normal cycle to save water but that is BS as you need water to wash clothes. It is not "dry cleaning" of the clothes sloshing them around in the air above the water.read more
Ryan Sorsdahl
19:11 03 Nov 19
First time using Reliable appliance. Scheduling was easy Paul arrived on time and provided great service. It was obvious he takes pride in what he does.read more
Candice Thomas
20:57 11 Oct 19
Everything went really smooth with reliable appliance. I had a very nice woman call me and set a day that worked for me. She told me that my technician would give me a ring the day of and another ring when he was on his way. Paul did just that he was extremely professional and kind. He gave me a call first thing in the morning and let me know about what time he would be by my house. He was punctual and kept to the time he said he would be by I really appreciated that. He was courteous and wore slip covers while in my home and did a great job to make sure no water from my dishwasher went spilling all over my kitchen floor. Hopefully I don’t have dishwasher problems again but if I do I’d gladly call reliable appliance again! Fantastic customer service and a fantastic technician.read more
Leslie Frommer
19:08 18 Sep 19
Service was excellent with a quick resolution to my problem. Options were provided for me to choose from and the technician communicated before and during call to meet my needs. He went above and beyond and fixed a loose handle without being asked. Very appreciative of the service. It’s been hard to find appliance repair in our area. I hope to continue to use them! Great jobread more
Carmen Olito
20:09 11 Sep 19
Mike, from Reliable came by this morning to fix my microwave. He was professional, but did not hesitate to admit he was a bit puzzled by my unusual issue. Within 30 minutes, though (with the help of an internal diagram) Mike had completely fixed my microwave! I could not have asked for better service--prompt, honest, totally professional, and did a great job of cleaning up after himself!read more
Laurie Adams
06:18 31 Aug 19
We needed our garbage disposal replaced. I called on a Monday & was given an appointment for Friday. The service man was prompt, efficient & courteous. I’ve dealt with Reliable for years & have always felt like their prices are reasonable & their personnel are efficient & easy to deal with.read more
Ss Luv
00:34 24 Aug 19
My fridge was running non stop and wasn't cooling anything called Reliable Appliance and said they have a tech on stand by after an hour the tech called he was knowledgeable he diagnose the issue quick very happy with service they provided.read more
Craig Goodrich
21:05 23 Aug 19
While not terribly engaging phone-side manor the actual service provided by the technicians was fabulous - on time, professional, knowledgable and efficient.read more
Jeremy Counter
00:25 08 Aug 19
Calvin and Lennon provided top knotch service while delivering and installing my purchase. The team is great and always pleasure to work with!read more
Sandra Lee
22:48 08 Jul 19
Emanuel brought the highest quality of professionalism, knowledge, and skill when he fixed my dryer. I highly reccomend this company and the polite and knowledgeable employees they hireread more
Jenny Cabasag
23:36 30 May 19
The technician Shannon was amazing! He was polite, courteous and friendly. Talent that is hard to find these days! However, I will say the I put the claim in with Lowe's and they booked a time, I called Reliable and left a message indicating that I put in a ticket with no call back. Called again the next day and told me they did not have any ticket and were a little rude about it. Keep in mind when dealing with people without key appliances are already frustrated and hearing a helpful, empathetic person on the other end might bring more business.read more
Nancy Stone
18:35 28 May 19
Reliable Appliance lives up to their name: consistent, reliable service. I have had two Reliable technicians, Paul and Ben. Both were punctual, friendly yet professional and solved the problems. (A new unit that had a couple of glitches.). This may seem like an odd comment, but they were both well groomed. I’ve had some characters through the years. All in all I would say that Reliable Appliance provides excellent service because they hire solid people and invest in employee training so you can trust the service and the experience will be excellent.read more
Rachael Kosal
00:32 25 Apr 19
We are always impressed with the service we receive from our requested repairman, Shannon. He is always friendly, giving service with a smile, and offering tips on how we can better guide our residents in order to have less appliance work orders. We appreciate his attention to detail and amazing work!read more
stacy stinson
19:37 12 Apr 19
Excellent Service. The technicians that came to my house to balance my washer were extremely friendly and professional. They did an excellent job. I will use reliable again for future needs and tell my friends.
Thank you so much,
Stacy Stinsonread more
Jenny Chang
23:50 10 Apr 19
I had a wonderful experience with Reliable Appliance for my refrigerator repair. Paul was friendly, efficient and very knowledgeable. He called ahead to confirm appointment and again when he was on the way to my house. He identified and fixed the problem quickly. I highly recommend Reliable Appliance and would definitely call them again in the future! Thank you Paul!read more
Amber Epps
17:51 10 Apr 19
I have been using this company for years. I have always had a positive experience. The service reps are knowledgeable and always offer great suggestions to improve your issues.read more
Sara Stoops
20:16 09 Apr 19
Paul did a wonderful job repairing our refrigerator. He was friendly, polite and knowledgeable. He explained everything in detail yet clear enough for a novice to understand. He also diagnosed the issue quickly and fixed only what was needed to solve the problem without creating added expenses.read more
Jen 907
00:47 27 Mar 19
Absolute excellent service. I had contacted Frigidaire regarding the top ice maker not working. Ben was very good and quick to identify the issue. Contacted Frigidaire and had the parts on order and had my fridge fixed within a matter of a few days. Thank you!!! Your service is excellent!read more
Ruth Quinlan
00:43 23 Mar 19
Shannon was right on time and pleasant to work with. He solved my dryer problem quickly and did a great job! He was also nice to my dog! I had a great experience with Reliable Appliance.read more
Jessica Toala
21:35 22 Mar 19
Thank you reliable appliance for your service especially Paul. Thank you so much for fixing my dryer. Awesome job...if anyone need any appliance for a good price....must see Reliable Appliance.Thanks again Paul.read more
akndnlawyer
04:44 21 Mar 19
Paul L. From Reliable Appliance was on-time, gave a call twenty minutes out and was a top-notch professional. He was respectful at my location and I highly recommend him and Reliable Appliance.read more
Esera Kakiva
08:46 17 Mar 19
Shannon was great and professional. Awesome company.
Must be ran by some awesome owners.read more
Jonnett Christensen
20:17 14 Mar 19
Shannon did an amazing job fixing my dryer and explaining the repair process. He was very professional and positive. I would highly recommend Reliable Appliance to my friends.read more
Aaka Services
05:22 16 Feb 19
Great Service! We have been using Reliable Appliance for years at all of our rental properties and as needed at my own residence. Very honest owner who goes out of his way to make sure his customers are well served.read more
Kennard Farrell
02:53 11 Jan 19
Paul
Very nice and respectable guy! Communication was superb! Went out of his way to make for sure we had our washer fixed! Very professional kind individual! Will refer to friends an family!read more
Maimaualofa Olomua
19:20 04 Jan 19
I just wanted to thank you Lennon and Calvin for such an amazing service provide from time of delivery to installation at my house. Thank you for an awesome communication while I'm at work till the time you guys done. We are completely satified and appreciate your Service. God bless and have a happy New years.read more
J Pale
21:31 03 Jan 19
I was a patron at their parts department and was pleasantly surprised after I walked in to be offered immediate help. They add the part for my Maytag washer in stock, both new and used, and offered some advice for repairs if the part I had did not remedy my problem.read more
Heather Hutchinson
01:36 02 Jan 19
Our service guys, Calvin and Lennon, were very personable and took care of any obstacles they met in the installation of our new dishwasher. We've used it since and it operates brilliantly. They were great!read more
Quinn Sawyer
02:48 06 Dec 18
Calvin and Lennon arrived right at the start of the time block they had provided me with. They were prepared to get the job done, even when the initial drain hose wasn't the right size they had a smaller hose in their truck that allowed the installation to go along smoothly. They did a great job getting the washer and dryer installed and testing them to make sure all the functions were working. The additional installation fee was definitely worth it.read more
Tonya Poole
01:26 30 Nov 18
Great service. They arrived when they said they would and got the job done quickly. Calvin and Lennon were very polite and professional. They did an excellent job removing and installing my washer and dryer. They didn't even complain when they got covered with snow because they had to walk under a low hanging tree! Thanks, guys!read more
Kaptn Kurt
21:25 27 Nov 18
Why buy new when you can pay almost half the cost for the same things slightly used! Tons of inventory all with a 6 month warranty from trained technicians who also do the warranty work on new machines from Home Depot, Lowes and Best buy. I wish I had found out about this place sooner!!read more
Tammy Wondzell
20:14 27 Nov 18
Our delivery was a little late, but the guys were very polite and did a great job getting the new appliance in and the old one out very quickly and neatly. The refurbished oven we purchased is very clean and works great for a great price. Thanks Reliable and Calvin for a great job once again.read more
Michelle Bailey
23:39 20 Nov 18
Calvin and Lemon were our guys from Reliable Appliance they installed our old refrigerator and hauled off the old refrigerator all very neat and professional. All in all our whole experience from beginning to end a very pleasant with no hassles. Thank You. We will definitely be returning.read more
Jim Smith
04:28 13 Nov 18
Outstanding service. Even though the exact cause of our washer's problem could not be replicated, a combination of running diagnostics and deleting previous error codes restored normal operation. Kudos to Reliable Appliance and more kudos to service tech Xavier.read more
J kowal
01:10 11 Nov 18
I bought a refrigerator and stove from Reliable Appliance last summer. They were clean , work well and were extremely well priced. I recently needed a washer and dryer and purchased a very clean set from Reliable. Both times the delivery employees were on time , courteous and efficient. Calvin and Leman delivered the washer and dryer and.made sure the washer and dryer worked before they left and made sure i knew how to operate them.read more
Jessica
23:37 18 Oct 18
Paul was so great!! He gave me all the information I needed. He was fast and efficient. He even helped me out with a second issue and solved it for me right away! I would definitely use this service again.read more
John Hill
20:04 17 Oct 18
Paul, from Reliable Appliance, was very knowledgeable and helpful. He called ahead of time to confirm the appointment and updated us on his on-time arrival. His approachable nature and friendly manner made him easy to talk with and he allowed me time to articulate my concerns. He was able to verify that our machine was functioning correctly and showed me where the noises I was hearing were being generated. He inspired confidence and trust in him and his work. I would definitely call him again for other appliance service concerns.read more
Jessi Hogan
20:46 16 Oct 18
Paul was wonderful and very knowledgeable. He took the time to explain what he was doing and made sure that our washing machine issue was fixed prior to leaving. I’d definitely recommend reliable appliance.read more
Marion Yapuncich
17:52 12 Oct 18
Paul was great. He was prompt and polite. He was very knowledgeable about the refrigerator/freeze and explained what was wrong with it. I really appreciated that. I also appreciated the phone call with the day-before service reminder. They gave a one hour window, and he called and arrived within that time frame. That sure beats waiting all morning/all day for someone to show up. I would definitely call for him again.read more
Lisa Bracarelli
20:00 10 Oct 18
My technician Paul was absolutely the best! He was courteous and very friendly. He was very informative and answered all my questions, and explained things to me . I would definately call for service again and request him personally.read more
Rick Lovaas
17:22 10 Oct 18
Paul showed up on time, was very polite, was quick to address and fix our concerns. His professional etiquette was above and beyond, and he was definitely focused on the customer’s needs. Everyone in today’s society could benefit from a lesson in his playbook. Well done Paul!read more
Chris Renfro
22:44 09 Oct 18
Paul was outstanding. In all my years dealing with technicians I’ve never met one more professional. His attention to detail is second to none. Highly recommended!!!read more
Katy Bowron
01:50 10 Sep 18
Fast response time. Three times they have fixed my appliances within an hour because they had everything with them! No running back to the shop for parts or waiting for something to be ordered. Always great communication from beginning to end!read more
Lisa Mackey
01:34 08 Aug 18
It was entirely a pleasure to have Paul here to repair my newly bought refrigerator. Paul is a very professional, kind, friendly and top notch repairman. He arrived, offered to remove his shoes or cover them, placed a rubber mat for his tool kit and explained every detail of his investigation. He completed the repair while keeping me in tune with his steps, which I appreciate. Great member of your team! He deserves a RAISE! Thx for his service.
Lisa M
Anchorageread more
Mel B
04:30 26 Jul 18
Really appreciated the quality and timeliness of the service provided. The technician, Paul, diagnosed the refrigerator issue instantly. Above and beyond- Paul took great care to make sure my home stayed nice (with mats for moving the fridge and for his tool bag, and shoe covers for himself).
He fixed the issue on the spot. I am so grateful and pleased with the service I received. I would recommend Reliable Appliance.read more
Maggie Hausler
22:53 16 Jul 18
Had an excellent experience with Reliable Appliance. My dishwasher needed attention to more than just one issue, and the repairs were performed quickly and professionally.
Scheduling and payment were easy and efficient as well.
Repairman Mark is a genuinely friendly and courteous person and did a great job.
I highly recommend Reliable Appliance to anyone.read more
Linda Masolini
03:12 14 Jul 18
This is a wonderful group to work with! They know their stuff. They are not only accommodating and reliant, but very smart. I would be remiss if I did not add that Darren who is a technician it absolutely wonderful. You would be so lucky to work with him. Well educated and efficient. Any questions please respond to me and I will be happy to share the experience I had with Reliable and specifically, Darren.read more
Joslyn Stinson
23:22 13 Jul 18
I was very pleased with my experience at Reliable. They answered the phone immediately and were very helpful. The technician who fixed our oven worked quickly and communicated with us clearly about what he was doing. I highly recommend Reliable Appliance for anyone who needs an appliance fixed.read more
Crystal Klein
00:21 11 Jul 18
Worked with this company for the past few years. They've been out to work on our oven, and 2 refrigerators. Each time they've provided great service. Scheduling is always easy. I really appreciate the courtesy calls from the technicians when they are on the way. Repair costs are always reasonable. Our technician, Paul, was very informative, helpful, and friendly. While I hope I don't have to call them again, if we do have any appliance issues in the future, they are already saved in My Contacts.read more
Linda Hulen
21:50 20 Jun 18
The best! I found your business on Home Advisor the morning (June 12) my washing machine quit. The reviews about your service were all good, but the first appointment listed on Home Advisor was a week away. I called Sears (the machine was a 14-year-old Kenmore) and was given an appointment by the week's end. Then that afternoon, I was contacted directly by Reliable and had an appointment the next morning. The technician on the phone thought the problem might be in the door lock, based on the message on the washer. That morning I had a text from someone at Reliable asking the model number from the door, which I texted. Darin arrived as scheduled, with the correct door mechanism for my model, which wasn't the cure; the electronic mother board would need to be replaced. He explained the cost, etc. I asked him to order the part, which would take a week or more to arrive. I was in a time crunch as I was leaving town the next week, before the part would probably arrive.
However, I got a call Monday that the part was in (only 3 business days later). Darin came today (June 20), replaced the part, ran the washer through a cycle to make sure that everything worked properly. Yay, the washer is fixed!
I am delighted on all fronts. I was impressed with the initial outreach and diagnosis. The woman who took my calls & handles scheduling was great. The part arrived so much faster than expected. The repairman Darin was knowledgeable, competent, courteous and pleasant. If I have any other appliance issues, I will be calling Reliable! I will also recommend Reliable to my friends. Thank you. Lindaread more
Mathew Olson
15:12 05 Jun 18
Great Service. Fast response times. I had a big problem with a dishwasher. I had put several hours into it before calling the pros. Reliable ended up hauling it to their shop. It took them a couple weeks to fix it. This may sound like a negative review, but it's not. Some repairs are just harder to solve than a simple replacement of broken parts. I don't regret the time or expense. I value good service.read more
Katrina Busse
23:57 25 May 18
Reliable Appliance in Anchorage is wonderful with their service and professionalism. My three year old dishwasher recently stopped working, I called Reliable and was able to get an appointment for the next day. I was given a three hour window of when the repair technician would show up. Paul called twice before arriving, once was in the morning to confirm the my appointment, and the second time was when he was on his way. Paul arrived well within thr three hour window I was given. He was very courteous; introduced himself right away, as well as greeted my two children and dog. Paul was able to quickly diagnosed the problem with my dishwasher, and left a message for my husband who is out of town explaining the issue. Paul's knowledge was wonderful, and his professionalism was highly appreciated. I would highly recommend Reliable for all your appliance needs and will use them for my future appliance needs.read more
hipstermcgee
22:37 24 May 18
Reliable Appliance in Anchorage is top notch in service and professionalism. Modern web based booking is convenient, and the communication with the service tech was great! Paul showed up within in the time window that was told to me, and he called twice, once in the morning to confirm the time slot, and once again when he was on his way. I have and older washing machine that is giving error messages. Paul quickly diagnosed the problem, and offered suggestions on fixing it. Since the machine isn't under warranty, as I feared, the replacement parts and labor would be too costly, so a recommendation for replacement was given. Paul felt bad, so he thought of some ways to fix it, but our family was already set on replacement before he came. Paul's knowledge is uncanny, and his professional demeanor is reassuring. I will be using Reliable Appliance in the future for any problems I have. I highly Reliable Appliance for any of your appliance needs.read more
Jamey Bradbury
17:43 24 May 18
I called Reliable Appliance to fix my dishwasher and my refrigerator. After a small snafu where my message to them got lost, they got back to me as soon as they found it and scheduled a visit at my convenience. The technician who came to my home was incredibly knowledgeable and professional. Not only did he fix both appliances, he helpfully gave me tips on how to extend the life of both and showed me how to clean the filter on my dishwasher. He explained the "why" behind the trouble with the fridge and how he solved it. He was thorough and fast and very polite. I will definitely be referring all my friends to Reliable Appliance and be using them again myself if anything goes wrong with my appliances!read more
Tamara Douglas
02:58 17 May 18
Both my dishwasher and my freezer were having problems within 6 months of purchase. Our warranty company uses Reliable Appliance and I am so happy they do! Xavier was absolutely fantastic! He gave me some great tips on how to maintain my appliances. He was prompt, courteous, and went above and beyond for us. I will be recommending Reliable Appliance, and Xavier, to everyone! Thank you!read more
Carolina Garman
00:05 04 May 18
Paul came out to work on our fridge and even stepped in to fix the stove even though it wasn't on the original work order. He was very patient and kind with my toddler who wanted to help and talk. He make quick work of fixing the issues. I'm grateful!read more
Mariyam Medovaya
18:46 03 May 18
Paul was amazing! He went an extra step to identify the issue even though it was not straightforward and he didn’t really have to go the extra mile. But he did and it probably saved our family’s health! He also is a very pleasant person with great communication skills. I very much enjoyed our conversation. Highly recommend.read more
D Mattice
18:59 27 Apr 18
4/27/2018: Paul serviced my frid/freezer. Polite and very efficient. He did a great job. Paul also brought to my attention my water needed to be changed, I really appreciate his proactive work ethic.
4/20/2017: Emmanuel is very professional, great communication skills and is an excellent technician. I will request Emmanuel every time my appliance's are broken. Thank you to Tonya and the entire staff at Reliable!read more
Matthew Kirchhoff
01:00 21 Apr 18
Did a good job. Our refrigerator was chronically freezing food. We called Reliable. They scheduled an appointment, made a robo-call day before to indicate 3 hour time block they'd appear, and repairman called 30 minutes in advance to give exact arrival time. They showed up on the dot, and were very professional and friendly. Repairman determined it was likely a problem with an overly full refrigerator impeding airflow along the back wall. He explained how the freezer-refrigerator worked, advised on loading, and plugged a couple of 3/4 inch circulation holes with putty to reduce freezer-to-refrigerator airflow. The bill was 89 for service call, 48 for labor, and 26 for the putty. Only thing I'd have liked different was to be given option of buying plumber's putty myself and saving about 22 dollars. Aside from that, I couldn't ask for a more professional, courteous service call.read more
Nils Anderson
07:23 03 Apr 18
Great customer service on the phone and friendly technicians. Xavior took good care of my house and provided a wealth of knowledge about my appliance. He offered a lot of tips and explained things well. Beyond impressed with their professionalism. I hope to have no need to call again, but we don't live in a world where things just run well forever. Definitely will call them again when the time arises.read more
lisa sauder
19:22 29 Mar 18
Tech who came out was wonderful! On time, polite, fixed the issue and was great to work with. Definitely use this company! We had another repair place come out and and after two visits still didn't fix the problem with our ice maker. All is working after a visit from Reliable Appliance!read more
Elena Begojevic
01:02 23 Mar 18
3/22/17: Paul was on time, super polite, very professional. It is always a pleasure to deal with Reliable Appliances. Thank you!
3/6/17: Darin did a great job. My washer and refrigerator are working again!!! :-) Darin was on time, neat, polite overall very professional. Thank you for your service!read more
Verne Boerner
20:59 20 Feb 18
Paul was exceptionally courteous and professional. He quickly assessed our situation, provided me with an explanation before moving any appliances and went straight to work. He was spot on in his assessment and was kind enough to allow me a moment to clean out from under the appliance (which seems to not have been moved since its installation). The software allowed me to have an electronic report and he made sure to answer any additional questions I had, while also offering kind and helpful maintenance suggestions. He was done in no time at all! Thank you, Paul and Reliable Appliance!read more
Nae C
16:16 10 Feb 18
I had the pleasure of having Shannon service my dryer and he was amazing! He called before he arrived. He explained everything that needed to be done and he did it. He took his time to make sure my dryer issues were resolved but didn't take ALL DAY. He informed me on how to maintain and extend the life of my appliances. I mean he even showed me something new about my washer and I've had it for 2 years! Most of all he didn't track snow in my house! That's a biggie. Lol He was very kind and professional and it was an honor to have met him. Thanks Shannon and Reliable Appliance.read more
Tammy Howell
21:48 08 Feb 18
An electrical cord recall by Bosch was made on our dishwasher and Reliable Appliance was recommended to do the replacement cord. From contacting Reliable to completion of the replacement, everything went as promised. Xavier was extremely professional and careful during set-up and clean-up! Everything was better than original when he finished, the dishwasher level, secured, and functional. For any future appliance issues, Reliable Appliance will be contacted. Thank you!read more
Mary Endacott
02:59 03 Feb 18
Two services complete quickly and as quoted. Servicemen were courteous, professional, clean and efficient. Dishwasher install without issue - one tiny quick fix leak after he left but otherwise great job! Refrigerator door flap repair took some ingenuity (find a similar part on an old fridge and modify it to fit) and works great! Definitely recommend.read more
Mike Ferrari
22:17 01 Feb 18
I will definitely use Reliable Appliance. Over the phone, Jessica gave me honest feedback, a perfect answer in regards to an estimate, on the low and high side, and helped me make a decision on whether it would be best to fix my washer or buy a new one. Living 4 hours outside of Anchorage makes repairs like this have an additional cost. I appreciate Jessica's candor and if we decide not to get this washer fixed, we will certainly recommend Reliable for their level of service and honesty.read more
Vicky Backus
14:48 05 Jan 18
Just purchased a really nice used fridge after ours bit the bullet. The first and only place we went was Reliable Appliance where we found just what we were looking for. The service we received was top notch and everyone we came in contact with was professional and courteous. Thank you in particular to Richard in Sales and Paul in Service. We are happy buyers!!read more
