An electrical cord recall by Bosch was made on our dishwasher and Reliable Appliance was recommended to do the replacement cord. From contacting Reliable to completion of the replacement, everything went as promised. Xavier was extremely professional and careful during set-up and clean-up! Everything was better than original when he finished, the dishwasher level, secured, and functional. For any future appliance issues, Reliable Appliance will be contacted. Thank you!read more
I will definitely use Reliable Appliance. Over the phone, Jessica gave me honest feedback, a perfect answer in regards to an estimate, on the low and high side, and helped me make a decision on whether it would be best to fix my washer or buy a new one. Living 4 hours outside of Anchorage makes repairs like this have an additional cost. I appreciate Jessica's candor and if we decide not to get this washer fixed, we will certainly recommend Reliable for their level of service and honesty.read more
Two services complete quickly and as quoted. Servicemen were courteous, professional, clean and efficient. Dishwasher install without issue - one tiny quick fix leak after he left but otherwise great job! Refrigerator door flap repair took some ingenuity (find a similar part on an old fridge and modify it to fit) and works great! Definitely recommend.read more
Just purchased a really nice used fridge after ours bit the bullet. The first and only place we went was Reliable Appliance where we found just what we were looking for. The service we received was top notch and everyone we came in contact with was professional and courteous. Thank you in particular to Richard in Sales and Paul in Service. We are happy buyers!!read more
I had the pleasure of having Shannon service my dryer and he was amazing! He called before he arrived. He explained everything that needed to be done and he did it. He took his time to make sure my dryer issues were resolved but didn't take ALL DAY. He informed me on how to maintain and extend the life of my appliances. I mean he even showed me something new about my washer and I've had it for 2 years! Most of all he didn't track snow in my house! That's a biggie. Lol He was very kind and professional and it was an honor to have met him. Thanks Shannon and Reliable Appliance.read more
Paul was exceptionally courteous and professional. He quickly assessed our situation, provided me with an explanation before moving any appliances and went straight to work. He was spot on in his assessment and was kind enough to allow me a moment to clean out from under the appliance (which seems to not have been moved since its installation). The software allowed me to have an electronic report and he made sure to answer any additional questions I had, while also offering kind and helpful maintenance suggestions. He was done in no time at all! Thank you, Paul and Reliable Appliance!read more
3/22/17: Paul was on time, super polite, very professional. It is always a pleasure to deal with Reliable Appliances. Thank you!
3/6/17: Darin did a great job. My washer and refrigerator are working again!!! :-) Darin was on time, neat, polite overall very professional. Thank you for your service!read more
Tech who came out was wonderful! On time, polite, fixed the issue and was great to work with. Definitely use this company! We had another repair place come out and and after two visits still didn't fix the problem with our ice maker. All is working after a visit from Reliable Appliance!read more
Great customer service on the phone and friendly technicians. Xavior took good care of my house and provided a wealth of knowledge about my appliance. He offered a lot of tips and explained things well. Beyond impressed with their professionalism. I hope to have no need to call again, but we don't live in a world where things just run well forever. Definitely will call them again when the time arises.read more
Did a good job. Our refrigerator was chronically freezing food. We called Reliable. They scheduled an appointment, made a robo-call day before to indicate 3 hour time block they'd appear, and repairman called 30 minutes in advance to give exact arrival time. They showed up on the dot, and were very professional and friendly. Repairman determined it was likely a problem with an overly full refrigerator impeding airflow along the back wall. He explained how the freezer-refrigerator worked, advised on loading, and plugged a couple of 3/4 inch circulation holes with putty to reduce freezer-to-refrigerator airflow. The bill was 89 for service call, 48 for labor, and 26 for the putty. Only thing I'd have liked different was to be given option of buying plumber's putty myself and saving about 22 dollars. Aside from that, I couldn't ask for a more professional, courteous service call.read more
Paul at Reliable appliance is always friendly, courteous and helpful. I feel that Reliable appliance is always quick, fair in pricing and reliable as their name states! I would definitely recommend calling them for your next repair job.
Fast friendly service! We were able to book an appointment the day after we called. Paul knew exactly what was wrong with my leaking freezer so the fix was quick. This isn't the first time we have called Reliance and won't be the last.
Shannon was the most professional and proficient service I have ever received. He showed me the cause of the problem with my washer and instructed me on how to avoid the problem in the future. A real credit to the company!
Paul was very friendly and knowledgeable! I appreciate that he was here within the 3 hour window that I was quoted and everything was fixed without completely breaking the bank! If I ever need an appliance fixed again, I will be calling reliable appliance first!
My washer wasn't spinning my clothes and there was a burning smell. Emmanuel, the technician, took the time to figure out was wrong and gave me tips to prevent future problems. He was great! Washer is fixed and the price was fair.
Paul was great when it came to fixing my fridge. They were able to set up an appointment the same day and able to fix it in under an hour. Paul was friendly and considerate. Would definitely use them again.
Paul came out for warranty work on our new fridge from Fergusons. He was efficient and knowledgeable about the work to be done. Even cleaned up after himself.
Easy to schedule with and came within days of the part arriving from Fergusons. Will use again.
Just had Paul out to service our trash compactor. He was super knowledgeable and courteous and was able to quickly make repairs and get us up and running! Love this company and will definitely use them again.
We called them to come out to fix our washer. It wasn't doing the final spin they came out once and said nothing wrong. So we called them again I took off work so I could be here. The tried to tell me there was nothing wrong which there was. He took off the front and said he would be back with the parts. Almost 6 hrs later and it's not fixed. I called them and they said the guy would call me back. Ya right. Hasn't happened. So now I missed work and have wet clothes. Not happy at all
$300 in parts/labor along with 2 1/2 months later my dishwasher is still broken. Made my third appointment with them and they're two weeks out and I was rescheduled since they didn't have the time to call my dishwashers company in the time they're open (EST) since I was the 6th person on the list that day when I specially asked for morning so they'd have time to call but I was rescheduled for yet another almost two weeks.. Take your business elsewhere, they don't care about getting it done in a timely manner
Our technician Paul was very professional and not only courteous but kind. He was the sort of person you don't mind having in your home even if your husband is gone. � he was so nice to explain everything to me and show stuff to me.. not only was it interesting and I learned some cool stuff., now I can explain to husband. I also felt that That he really knew what he was doing, and confident with his knowledge.
I really appreciate the folks back at Reliable suggesting that I get on a cancellation list since I was going to be waiting a week. The same day I was called by a very nice person who said the technician out there had space in his schedule. Wahoo! I was so happy. Excellent customer service all the way around . Thanks, especially to Paul for going " the extra mile."
Used them for my dryer fix in the past cost me $150, I would say good service.
I schedule an appt, telling the woman on the phone my exact issue (heat isn't venting out/clothes are humid) which is a venting issue and not to be corrected using Reliable Appliance handy-guys.
Guy shows up- I tell him issue, he takes a look, agrees with me and charges me $89. Hahaha
This place is the bee's knees! 3 days left on our 6 month warranty and these guys come out to diagnose and replace my washer.... for free. I know that's what a warranty is but damn, gotta love the customer service.
My LG washer started leaking water from somewhere inside. Mr. Staub the tech arrived to quickly and efficiently diagnose and repair the faulty valve. This company is excellent and I will not hesitate to use them again for future repair services.
Ben is awesome!!! Today was the second time he came to my home to look at my washer which is still under warranty, thank goodness. Both times Ben has been here he has been very professional, very courteous, very patient, and has taken his time with our lovely new "energy-efficient" machine (which I do not really like). I would highly recommend Ben for any work that you might need that Reliable Appliance offers.
Emmanuel did a great job fixing our Maytag washer that was defective right out of the box. He showed up on time and solved the issue the machine was having by replacing the main board. Parts were delivered quick and the repair was done promptly. Very professional. Thanks Emmanuel!!!
Really fast service and very professional. I would highly recommend them to anyone need and sort of appliance repairs. Emmanuel (our technician) was professional and went the extra step to make sure it was a pleasant experience.
Emmanuel did a great job this morning to fix a non-draining washing machine. He was here within 30 mins of my call to the office, diagnosed the problem and fixed it in a jiffy!
He even found his own tip ... a dollar bill and pocket change stuck in the filter! lol.
Paul came over with positive and friendly attitude. I immediately felt comfortable with Paul, I can tell he was very knowledge as soon as he started working on my fridge. With in a matter of minutes of looking at the fridge and me explaining the problem he knew exactly what the issue was and continued to fix the fridge. Paul fixed the issue quickly and neatly, also he informed me one of my racking was upside down witch was helpful since i never thought to fix it myself. All in all Paul was I was standing in service and kind, I would refer Paul with reliable appliance to anyone and for any future work on need on my fridge I would only schedule with Paul. Thank you- Paul sincerely Rosom A.
My dryer had no heat, although it would tumble and go through the cycles. I called Reliable as suggested by a friend.
Emmanuel came and saved the day. He was curteous, friendly and very informed. Came into the house with shoe covers and got right to work in finding out the heat problem. He answered all my questions and even helped me understand how to run my dryer more efficiently. Thanks Emmanuel!!
Ben is a true asset to your company. My washer stopped spinning and he was dispatched to help me. He called ahead of time to be sure I was home and showed up promptly. He quickly analyzed the situation and gave me some ideas of what might be wrong. His first instinct - the liner was bad - was spot on. He had the necessary part with him, and fixed it! He even gave me a little discount because it was an easy fix. Ben was courteous, knowledgeable and very professional. I'll definitely be calling your company again if I need any other help.
Emmanuel came by to check out a problem with our dryer, was courteous and friendly. Let us know it would be more affordable to purchase a refurbished dryer than to repair. He could face made more money off us by just repairing and not giving us options. We appreciated his candor. Thank you Emmanuel.
I was Paul's last stop of the day and this repairman is stellar! I had ordered the part that was to be installed, but this crazy lady misplaced the spring and screw that was an essential part of the repair. After a fruitless look around, he didn't miss a beat and fashioned a repair with a cannibalized part from the old item and a screw I found that barely fit. He was ever the professional, kind and respectful, too! They don't make like this anymore. If I could give more stars I would.
Paul did such an AWESOME JOB!! We liked how very Polite and Patient he was. Very understanding. Fixed our problem fast and furious. We would definitely like to have to call this company when needed. Thank you so much very well Appreciated.
Paul was my service tech. He was so professional. Introduced himself when he arrived Made sure I was aware of what the issue was with my dryer didn't take him long to have it running for me again. His customer service was impeccable. He's a great asset to the company.
Paul was very personable, and professional. He knew exactly what the problem was, and fixed my fridge quickly. He was very courteous and made sure to clean up after himself. I would recommend him, and Reliable Appliance to anyone needing appliance work done. Thanks again Paul. Great customer service!!
Xavier Rericha very helpful in both diagnosing the problem with my dishwasher and working with the home insurance company in order to make sure that it got replaced when the list of problems became too costly.
Highly recommend! Rick H. was my technician. Very professional. I was impressed with how quickly he found the problem and resolved it, but even more impressed that he kept the area clean and made sure things were back in order before he left.
My washer and dryer were having problems, and Reliable was able to send a technician over within two days! That's pretty quick service in my eyes. Our technician, Ben, was friendly and extremely patient with the machine (as it worked perfectly--of course--when he tried it the first time). He was very thorough and helpful, and willing to explain everything and answer all of my questions. This guy knew what he was doing, and did the job quickly and effectively. I would definitely recommend Reliable.
Xavier came over today and replaced some faulty parts in my dishwasher. He called beforehand, was on time, and professional. He knew exactly what he was doing, and also went the extra mile by educating me on proper dishwasher upkeep, and helped clear some clogs I didn't know I had.
My freezer was icing up and making terrible noises. I was able to get an appointment the next day. The technician (Darin) diagnosed a torn gasket and misalignment of the door. Service was prompt, polite, and and professional.
Paul came by this afternoon to check on some problems that we had with our washer/dryer, and I was very happy with his visit. He was clearly very competent as he worked on the machines, was efficient and fast in diagnosing and fixing the problem, and did not mind showing me what was wrong and then explaining what he was doing to fix it. Unfortunately, in my experience, not everyone is happy to explain such things to the homeowner, but Paul was very personable, clear, and helpful. Thanks, Reliable!
Paul came in our house was very professional explain the operation of the refrigerator how it cooled, change out the ice maker checked the operation of it. Also check the closing of the doors for proper seal. Thanks for a great job!!!
My dishwasher had issues before Christmas and Rick as had to come 3 times to get this fixed. He has been professional and done nothing more than make my dishwasher work better. I will use Reliable again.
If you are looking for Customer Service. Talk to Stephen he will take care of you. He has gone out of his way to help me find a washer I want. I waited to buy one he had for a day and it sold. But I'm sure he will find one. He also knows about what he is selling. No need to pay full price for new appliances.
They are fast, experienced and truly Reliable! I've had to call them 3 times this last year due to broken washer and dryer and oven. Darin showed up to 2 calls and had the parts I needed. My machines were fixed and ready to use again within the hour! Also, I appreciated their keeping up with technology - I paid the technician right on the spot; I immediately received an email with the receipt and they left a handwritten note detailing the job. Excellent service all around! I just hope I never have to call again because I don't want any more broken appliances!
Paul - excellent work, very professional. He fixed the problem quickly and explained what he did and gave us options on how to fix it. Will use Reliable Appliance for any other work needed in the future, thanks!
Paul was fabulous came in diagnost what was wrong with my refrigerator. Gave alot of information regarding what was wrong what it should do and basically how the system worked. Very nice and friendly, i will definitely request him the next time i have any appliance issues and recommend him to all my friends.
My nearly new oven stopped working two days before Christmas, and they got me in first thing in the morning on the first business day after Christmas, which under the circumstances was probably the best you could expect, even if I was bummed out about my holiday roast. Our technician Darin was quick and professional, and got the faulty igniter swapped out, and as a bonus even fixed the dodgy pan drawer on the bottom of the unit while he was here. In and out in thirty minutes, and a huge relief to have warranty work handled so quickly with no additional fuss.
Paul came, saw, and conquered. Everyone knows how irritating a sporadic problem hunt can be, but he managed to find a solution anyway and gave me a crash course in how to prevent issues I've had in the past before returning to his home planet of Awesome.
Under an extended warranty agreement through Lowe's I had my door lock on my washing machine fixed by Reliable Appliance's Ben Galliher. He was prompt, friendly, and knowledgeable--answering all my questions. He diagnosed the issue quickly and ordered the part that was needed and returned a week later, keeping to the anticipated timeline, and fixed the door lock in under 20 minutes. So far I have had no further issues with the door lock and I am very pleased with the service I received.
Paul has been a very personable and Reliable (no pun intended) service technician. We were having an issue with our washing machine, despite several parts issues Paul continued to make sure we taken care of. I would highly recommend Paul.
Paul did such a nice job. I didn't have to wait for him to show up and he was early. He called ahead and let me know he was headed over. During the diagnostic process he was through and worked to make sure the necessary parts were ordered. Reliable called us when the part was in, we did not need to chase or follow up at all!
Paul L. Was here today to assist with dryer squealing and inop freezer. Very pleasant attitude. was happy to inform me of what the actual problem was and explain what was needed. Had a part brought over and repaired dryer. Fridge needs repl. Paul set this up as well. Great service, respectful of flooring used a shoe cover. Thanks for a job well done.
Paul was the service tech and was very professional and experienced. Paul replaced my ice maker in a whirlpool refrigerator. He made sure before he came out that the HSA home warranty covered the ice maker and infact it was covered. My ice maker is making ice again. Thanks Paul!
The heat went out on my dryer Monday Nov 28th and Reliable Appliances were at my house Nov 30th!! What great customer service! Ben the technician that came out and serviced my dryer was excellent! He was very nice and very knowledgeable!!
Thank you guys!!
If you care about your home and your wallet, don't do business with Sears or Reliable Appliance. Under the Sears maintenance agreement, a repairman from Reliable Appliance came out in June and left a leaking dishwasher to ruin my subfloor. The only help either Sears or Reliable Appliance offered was to charge me more money to uninstall or reinstall it. The Sears people were polite, but did not offer any help to resolve this. Reliable was rude and aggressive. I now have to file a claim. Worst experience ever with doing business with Sears. It used to be great company. Not any more.
We were so fortunate and grateful to Ben who came out to fix our washer today. Amazing customer service and quite knowledgable. Thank you Ben! Grateful to know that we have a trustworthy person to call anytime we have appliance issues.
Paul came to our house twice to repair our refrigerator- once to diagnose the problem and once to install the part needed. He was very pleasant, knowledgeable, and efficient. He also went out of his way to repair the appliance before having to be without it for another weekend.
Thank you to Ben Galliher (Reliable Appliance Technician) for the quality service provided during last week's appointment. I really appreciated you taking time to explain the problem with my appliance, as well as the friendly service. Thanks again!
Had a leak with our refrigerator and your technician Paul cam out for an inspection. He was very courteous, clean and thorough. He explained everything that was wrong and offered suggestions to keep water off our floor until parts could be sent to fix it. Highly recommend Paul he was great!
Paul at Reliable Appliance was awesome! On time for the appointment, very helpful and insightful throughout the repair, and he fixed our dryer before he was gone (and same day of original call)! Highly recommended!
Had a dishwasher problem-Xavier Rericha was dispatched to do a diagnostics and repair. Holy cow-I was just schooled! I am so happy to know how and what to do so I don't have a reoccurring problem-aka dirty dishes and rewashes. Thank you-this tech was great!
Xavier showed up on time and was very friendly. He fixed my dishwasher quickly and even took time to teach me how to properly maintain it, to extend the life of my product and to avoid another break down. Thanks Xavier and Reliable Appliance!
Ben came over today to look at my washer machine. My husband and I thought there was rust forming on the bracket that holds the fabric softener. Ben was quick to show me that it wasn't rush just a gross slimy film due to a dirty dispenser. Ben was very nice, professional and willing to help me with any questions I had!!! He's very knowledgeable about what he is doing and helped me understand things that I didn't even know about my washer!!! He's an asset to your company! Thanks Ben!!!! Bet satisfied customer
Had a repair on my washing machine completed by Bob last week, did a great job. Had a few issues with the part being delivered but at least a similar one came in to their shop and was able to install within a few days!!!
Just a few weeks prior, had Paul come out to fix my fridge and he also did a great job.
Overall technician are really good at what they are doing and knowledgeable in the background of the common problems. Keep up the good work guys!!!
I just got my refrigerator relay repaired by Paul, he was absolutely professional and very knowledgeable. Not only did he fix the fridge quickly, he advised me on who to call to have it connected to the faucet for the ice maker to work! He called twice before coming, and didn't even mind my two loud and crazy chihuahuas �. I would certainly recommend him personally to anyone who needs appliance repair work done. Ask for Paul!
I called Reliable to fix my refrigerator and they were not only prompt and efficient, they exceeded my expectations. My repairman Paul was super friendly and knowledgeable, he arrived with the part in hand. I would definitely call them again. Tim J. Anchorage.
Paul is a very professional person, he called ahead to let me know when he would be here to fix my dryer. I will be a repeat customer and will tell other people about you guys. I will tell them to request for Paul. He got the job done right and in a good manner of time. Thanks Paul for the awesome service.
We recently had a warranty repair done on our dishwasher. We were very pleased with the service by Xavier ... In addition to fixing the problem, he was timely, efficient, polite, and he provided helpful information on how to keep our dishwasher running smoothly.
I pretty much already knew what was wrong with my dryer- I just didn't know if I'd be able to get in there to fix it with my husband gone due to military duty. I saw the part I needed for $14 so I didn't think it'd be much more than the $89 service call to put it in. When I was quoted $258 I almost had a heart attack right there! No way! I ordered my part and am fixing it myself. I cannot believe you'd charge that much for such a simple procedure. I'm very disappointed that I even had to pay $89 for what I already knew. The people were all very nice and professional, but the sticker price is highway robbery. I've never had to pay that much for any appliance to be fixed.
Had my Samsung washer Repaired this morning by Paul... He was prompt on time
Very nice and professional.. I will get all my appliances repaired by them from now on.. They scheduled me right away and Paul was right on time... Great Tech guy !!!
I was very impressed with the customer service from Reliable appliance! I actually called frigidaire about a problem with my fridge, and it was covered under warranty. They forwarded me to Reliable, the friendly technician came out 3 days later and had it done in 20 min! Definitely have my new favorite appliance repair company! thanks for your friendly & prompt service!
I am always impressed with the service I get from Reliable......They have been working in my home for at least 10 years and I have never been disappointed.......honest, hardworking and I have always felt my business with them has been a good value!!! Most recent repairmen used were: Darin for a washer/dryer and dishwasher.....super!!! And Paul for a refrigerator......excellent.
Not a happy camper.. washers brakes down and getting a run around because I live in Eagle River washer under warranty. It a joke.. less then a year old.. someone was going be out 28 December 2015 didn't show are call to say why. Now saying it will be 28 January 2016.. a long time to wait with two small kids...
I'm a repeat customer. Reliable's Service Tech, Paul, has been out to help me with my washer and my dryer. Extremely prompt service, very reasonable rates, courteous, friendly, solution oriented, and willing to think outside the box. It's great to find appliance repair people that you can trust. I trust Reliable absolutely!
My dryer busted and they came out within a few days. My Service Tech was Emmanuel, He was very knowledgeable and had the problem fixed in about an hour. Customer service was outstanding! Highly recommend.
Brand new washer started screaming in pain , so Repairman Paul came to rescue. Very helpful, clean, taught me all about new washer and fished out broken plastic piece under drum. Thank you. They were excellent . It did take a week for my appointment , but not alarming to me.
Reliable's handling of my warranty repair of a washer was efficient (parts ordered before the appointment) and responsive (I was kept up to date on scheduling, and the repairman was knowledgeable and pleasant).
Reliable sent out Xavier to fix our gas dryer. Fast, efficient, professional, and punctual. Answered all questions and had service with a smile. Highly recommend these guys, and when you call ask for Xavier.