An electrical cord recall by Bosch was made on our dishwasher and Reliable Appliance was recommended to do the replacement cord. From contacting Reliable to completion of the replacement, everything went as promised. Xavier was extremely professional and careful during set-up and clean-up! Everything was better than original when he finished, the dishwasher level, secured, and functional. For any future appliance issues, Reliable Appliance will be contacted. Thank you!read more
I will definitely use Reliable Appliance. Over the phone, Jessica gave me honest feedback, a perfect answer in regards to an estimate, on the low and high side, and helped me make a decision on whether it would be best to fix my washer or buy a new one. Living 4 hours outside of Anchorage makes repairs like this have an additional cost. I appreciate Jessica's candor and if we decide not to get this washer fixed, we will certainly recommend Reliable for their level of service and honesty.read more
Two services complete quickly and as quoted. Servicemen were courteous, professional, clean and efficient. Dishwasher install without issue - one tiny quick fix leak after he left but otherwise great job! Refrigerator door flap repair took some ingenuity (find a similar part on an old fridge and modify it to fit) and works great! Definitely recommend.read more
Just purchased a really nice used fridge after ours bit the bullet. The first and only place we went was Reliable Appliance where we found just what we were looking for. The service we received was top notch and everyone we came in contact with was professional and courteous. Thank you in particular to Richard in Sales and Paul in Service. We are happy buyers!!read more
I had the pleasure of having Shannon service my dryer and he was amazing! He called before he arrived. He explained everything that needed to be done and he did it. He took his time to make sure my dryer issues were resolved but didn't take ALL DAY. He informed me on how to maintain and extend the life of my appliances. I mean he even showed me something new about my washer and I've had it for 2 years! Most of all he didn't track snow in my house! That's a biggie. Lol He was very kind and professional and it was an honor to have met him. Thanks Shannon and Reliable Appliance.read more
Paul was exceptionally courteous and professional. He quickly assessed our situation, provided me with an explanation before moving any appliances and went straight to work. He was spot on in his assessment and was kind enough to allow me a moment to clean out from under the appliance (which seems to not have been moved since its installation). The software allowed me to have an electronic report and he made sure to answer any additional questions I had, while also offering kind and helpful maintenance suggestions. He was done in no time at all! Thank you, Paul and Reliable Appliance!read more
3/22/17: Paul was on time, super polite, very professional. It is always a pleasure to deal with Reliable Appliances. Thank you!
3/6/17: Darin did a great job. My washer and refrigerator are working again!!! :-) Darin was on time, neat, polite overall very professional. Thank you for your service!read more
Tech who came out was wonderful! On time, polite, fixed the issue and was great to work with. Definitely use this company! We had another repair place come out and and after two visits still didn't fix the problem with our ice maker. All is working after a visit from Reliable Appliance!read more
Great customer service on the phone and friendly technicians. Xavior took good care of my house and provided a wealth of knowledge about my appliance. He offered a lot of tips and explained things well. Beyond impressed with their professionalism. I hope to have no need to call again, but we don't live in a world where things just run well forever. Definitely will call them again when the time arises.read more
Did a good job. Our refrigerator was chronically freezing food. We called Reliable. They scheduled an appointment, made a robo-call day before to indicate 3 hour time block they'd appear, and repairman called 30 minutes in advance to give exact arrival time. They showed up on the dot, and were very professional and friendly. Repairman determined it was likely a problem with an overly full refrigerator impeding airflow along the back wall. He explained how the freezer-refrigerator worked, advised on loading, and plugged a couple of 3/4 inch circulation holes with putty to reduce freezer-to-refrigerator airflow. The bill was 89 for service call, 48 for labor, and 26 for the putty. Only thing I'd have liked different was to be given option of buying plumber's putty myself and saving about 22 dollars. Aside from that, I couldn't ask for a more professional, courteous service call.read more
4/27/2018: Paul serviced my frid/freezer. Polite and very efficient. He did a great job. Paul also brought to my attention my water needed to be changed, I really appreciate his proactive work ethic.
4/20/2017: Emmanuel is very professional, great communication skills and is an excellent technician. I will request Emmanuel every time my appliance's are broken. Thank you to Tonya and the entire staff at Reliable!read more
Paul was amazing! He went an extra step to identify the issue even though it was not straightforward and he didn’t really have to go the extra mile. But he did and it probably saved our family’s health! He also is a very pleasant person with great communication skills. I very much enjoyed our conversation. Highly recommend.read more
Paul came out to work on our fridge and even stepped in to fix the stove even though it wasn't on the original work order. He was very patient and kind with my toddler who wanted to help and talk. He make quick work of fixing the issues. I'm grateful!read more
Both my dishwasher and my freezer were having problems within 6 months of purchase. Our warranty company uses Reliable Appliance and I am so happy they do! Xavier was absolutely fantastic! He gave me some great tips on how to maintain my appliances. He was prompt, courteous, and went above and beyond for us. I will be recommending Reliable Appliance, and Xavier, to everyone! Thank you!read more
I called Reliable Appliance to fix my dishwasher and my refrigerator. After a small snafu where my message to them got lost, they got back to me as soon as they found it and scheduled a visit at my convenience. The technician who came to my home was incredibly knowledgeable and professional. Not only did he fix both appliances, he helpfully gave me tips on how to extend the life of both and showed me how to clean the filter on my dishwasher. He explained the "why" behind the trouble with the fridge and how he solved it. He was thorough and fast and very polite. I will definitely be referring all my friends to Reliable Appliance and be using them again myself if anything goes wrong with my appliances!read more
Reliable Appliance in Anchorage is top notch in service and professionalism. Modern web based booking is convenient, and the communication with the service tech was great! Paul showed up within in the time window that was told to me, and he called twice, once in the morning to confirm the time slot, and once again when he was on his way. I have and older washing machine that is giving error messages. Paul quickly diagnosed the problem, and offered suggestions on fixing it. Since the machine isn't under warranty, as I feared, the replacement parts and labor would be too costly, so a recommendation for replacement was given. Paul felt bad, so he thought of some ways to fix it, but our family was already set on replacement before he came. Paul's knowledge is uncanny, and his professional demeanor is reassuring. I will be using Reliable Appliance in the future for any problems I have. I highly Reliable Appliance for any of your appliance needs.read more
Reliable Appliance in Anchorage is wonderful with their service and professionalism. My three year old dishwasher recently stopped working, I called Reliable and was able to get an appointment for the next day. I was given a three hour window of when the repair technician would show up. Paul called twice before arriving, once was in the morning to confirm the my appointment, and the second time was when he was on his way. Paul arrived well within thr three hour window I was given. He was very courteous; introduced himself right away, as well as greeted my two children and dog. Paul was able to quickly diagnosed the problem with my dishwasher, and left a message for my husband who is out of town explaining the issue. Paul's knowledge was wonderful, and his professionalism was highly appreciated. I would highly recommend Reliable for all your appliance needs and will use them for my future appliance needs.read more
Great Service. Fast response times. I had a big problem with a dishwasher. I had put several hours into it before calling the pros. Reliable ended up hauling it to their shop. It took them a couple weeks to fix it. This may sound like a negative review, but it's not. Some repairs are just harder to solve than a simple replacement of broken parts. I don't regret the time or expense. I value good service.read more
The best! I found your business on Home Advisor the morning (June 12) my washing machine quit. The reviews about your service were all good, but the first appointment listed on Home Advisor was a week away. I called Sears (the machine was a 14-year-old Kenmore) and was given an appointment by the week's end. Then that afternoon, I was contacted directly by Reliable and had an appointment the next morning. The technician on the phone thought the problem might be in the door lock, based on the message on the washer. That morning I had a text from someone at Reliable asking the model number from the door, which I texted. Darin arrived as scheduled, with the correct door mechanism for my model, which wasn't the cure; the electronic mother board would need to be replaced. He explained the cost, etc. I asked him to order the part, which would take a week or more to arrive. I was in a time crunch as I was leaving town the next week, before the part would probably arrive.
However, I got a call Monday that the part was in (only 3 business days later). Darin came today (June 20), replaced the part, ran the washer through a cycle to make sure that everything worked properly. Yay, the washer is fixed!
I am delighted on all fronts. I was impressed with the initial outreach and diagnosis. The woman who took my calls & handles scheduling was great. The part arrived so much faster than expected. The repairman Darin was knowledgeable, competent, courteous and pleasant. If I have any other appliance issues, I will be calling Reliable! I will also recommend Reliable to my friends. Thank you. Lindaread more
Worked with this company for the past few years. They've been out to work on our oven, and 2 refrigerators. Each time they've provided great service. Scheduling is always easy. I really appreciate the courtesy calls from the technicians when they are on the way. Repair costs are always reasonable. Our technician, Paul, was very informative, helpful, and friendly. While I hope I don't have to call them again, if we do have any appliance issues in the future, they are already saved in My Contacts.read more
I was very pleased with my experience at Reliable. They answered the phone immediately and were very helpful. The technician who fixed our oven worked quickly and communicated with us clearly about what he was doing. I highly recommend Reliable Appliance for anyone who needs an appliance fixed.read more
This is a wonderful group to work with! They know their stuff. They are not only accommodating and reliant, but very smart. I would be remiss if I did not add that Darren who is a technician it absolutely wonderful. You would be so lucky to work with him. Well educated and efficient. Any questions please respond to me and I will be happy to share the experience I had with Reliable and specifically, Darren.read more
Had an excellent experience with Reliable Appliance. My dishwasher needed attention to more than just one issue, and the repairs were performed quickly and professionally.
Scheduling and payment were easy and efficient as well.
Repairman Mark is a genuinely friendly and courteous person and did a great job.
I highly recommend Reliable Appliance to anyone.read more
Really appreciated the quality and timeliness of the service provided. The technician, Paul, diagnosed the refrigerator issue instantly. Above and beyond- Paul took great care to make sure my home stayed nice (with mats for moving the fridge and for his tool bag, and shoe covers for himself).
He fixed the issue on the spot. I am so grateful and pleased with the service I received. I would recommend Reliable Appliance.read more
It was entirely a pleasure to have Paul here to repair my newly bought refrigerator. Paul is a very professional, kind, friendly and top notch repairman. He arrived, offered to remove his shoes or cover them, placed a rubber mat for his tool kit and explained every detail of his investigation. He completed the repair while keeping me in tune with his steps, which I appreciate. Great member of your team! He deserves a RAISE! Thx for his service.
Fast response time. Three times they have fixed my appliances within an hour because they had everything with them! No running back to the shop for parts or waiting for something to be ordered. Always great communication from beginning to end!read more
These guys likely do a good job, but they are no different from any other contractor when it comes to timeliness. Promised completion and install of part during initial conversation. Took payment, came to house and then realized they did not have required part. Instead of calling or even letting us know while on site, they left. After a week of waiting, called and asked for update as to why job was not completed during initial visit and was told part was not in and it would be a couple of weeks. I told them that was not satisfactory given the circumstances. They basically said suck it - no apology or discount for poor service. Came back 2 weeks later, installed part with nothing as much as an "I am sorry that you went a month without a properly running refrigerator".
Terribly handled - Please give other companies your business. No need to go to first one available on google. Customer Service is part of the contracting business!read more
Paul showed up on time, was very polite, was quick to address and fix our concerns. His professional etiquette was above and beyond, and he was definitely focused on the customer’s needs. Everyone in today’s society could benefit from a lesson in his playbook. Well done Paul!read more
Paul was great. He was prompt and polite. He was very knowledgeable about the refrigerator/freeze and explained what was wrong with it. I really appreciated that. I also appreciated the phone call with the day-before service reminder. They gave a one hour window, and he called and arrived within that time frame. That sure beats waiting all morning/all day for someone to show up. I would definitely call for him again.read more
Paul was wonderful and very knowledgeable. He took the time to explain what he was doing and made sure that our washing machine issue was fixed prior to leaving. I’d definitely recommend reliable appliance.read more
Paul, from Reliable Appliance, was very knowledgeable and helpful. He called ahead of time to confirm the appointment and updated us on his on-time arrival. His approachable nature and friendly manner made him easy to talk with and he allowed me time to articulate my concerns. He was able to verify that our machine was functioning correctly and showed me where the noises I was hearing were being generated. He inspired confidence and trust in him and his work. I would definitely call him again for other appliance service concerns.read more
Paul was so great!! He gave me all the information I needed. He was fast and efficient. He even helped me out with a second issue and solved it for me right away! I would definitely use this service again.read more
My technician Paul was absolutely the best! He was courteous and very friendly. He was very informative and answered all my questions, and explained things to me . I would definately call for service again and request him personally.read more
I bought a refrigerator and stove from Reliable Appliance last summer. They were clean , work well and were extremely well priced. I recently needed a washer and dryer and purchased a very clean set from Reliable. Both times the delivery employees were on time , courteous and efficient. Calvin and Leman delivered the washer and dryer and.made sure the washer and dryer worked before they left and made sure i knew how to operate them.read more
Outstanding service. Even though the exact cause of our washer's problem could not be replicated, a combination of running diagnostics and deleting previous error codes restored normal operation. Kudos to Reliable Appliance and more kudos to service tech Xavier.read more
Calvin and Lemon were our guys from Reliable Appliance they installed our old refrigerator and hauled off the old refrigerator all very neat and professional. All in all our whole experience from beginning to end a very pleasant with no hassles. Thank You. We will definitely be returning.read more
Why buy new when you can pay almost half the cost for the same things slightly used! Tons of inventory all with a 6 month warranty from trained technicians who also do the warranty work on new machines from Home Depot, Lowes and Best buy. I wish I had found out about this place sooner!!read more
Our delivery was a little late, but the guys were very polite and did a great job getting the new appliance in and the old one out very quickly and neatly. The refurbished oven we purchased is very clean and works great for a great price. Thanks Reliable and Calvin for a great job once again.read more
Great service. They arrived when they said they would and got the job done quickly. Calvin and Lennon were very polite and professional. They did an excellent job removing and installing my washer and dryer. They didn't even complain when they got covered with snow because they had to walk under a low hanging tree! Thanks, guys!read more
Calvin and Lennon arrived right at the start of the time block they had provided me with. They were prepared to get the job done, even when the initial drain hose wasn't the right size they had a smaller hose in their truck that allowed the installation to go along smoothly. They did a great job getting the washer and dryer installed and testing them to make sure all the functions were working. The additional installation fee was definitely worth it.read more
Our GE front load washing machine wouldn’t unlock. I called Reliable Appliance and got an appointment for the following afternoon. The repair man, Ben, called first thing in the morning to verify the appointment window, and then again when he was on his way to my house. Ben was awesome! He diagnosed the problem, explained the issue, and fixed it on the spot. Availability was good, communication was excellent, and the price was fair. I couldn’t have asked for a better experience. I would highly recommend Reliable Appliance to family, friends, and anyone else reading this review. ⭐️⭐️⭐️⭐️⭐️
Not reliable at all. I Had a scheduled confirmed appointment from 8am-12 today. They were a No show and did not even try to call me. When I call they tell me there schedule is full and I will have to reschedule for another time
This is unacceptable and not a good way for abusiness to conduct themselves. A phone call or voicemail or text is all they would have needed to do. What a waste of 4 hours.
Worst repair service ever. They should change their name to the more accurate UNreliable Appliance.
THREE times, we’ve tried to get service tech out, under warranty, they set the date and time, then a week later they call the night (5:30pm) before scheduled appointment and tell us they’d like to schedule us in. The idiot that calls claims they’ve never scheduled us, not once - three times!
Ridiculous. It’s like The Cable Guy service.
Beware of buying appliance warranties - insist they use anyone BUT UNreliable Appliance.
Just bought a fridge from them.. unfortunately it stopped working. Within less than 2 hours of calling, I got a replacement fridge and AWESOME customer service.. Thank you Dylan and crew.. you guys are amazing
Reliable Appliance replaced my doors on my brand new kitchen aid fridge. Two months later the ice machine quit working and one month later the fridge would not cool. I had to work through whirlpool to get someone to dispatch to our house to look at the fridge. I called reliable repliance to let them know about the door issue and how the doors were not even on correctly and they just kept repeating themselves. "you need to have a dispatch" they couldn't even offer to have someone come back to my house to fix what they broke. zero customer service. i even spoke with a supervisor and they couldn't help. my food is rotting. i have two small kids and am having to use a cooler to keep my food cold. i am livid.
My machine has been misdiagnosed and then I was promised expedited shipping to get the correct part. Part was not shipped quickly. Called to ask about that and was told I would be getting a call right back. No call back, so I called them again the next day and they knew nothing of previous phone call and could not answer any questions about the slow shipping. Not too sure about this group. Maybe the part will get here eventually and maybe it will have been diagnosed correctly and maybe the laundry mat won't have to see us again this week.... It has only been 5 weeks though...
Paul is a lifesaver ...for my Kenmore Frig!! What I thought was going to be major, turned out not to be. I learned a few things about my refrigerator that I never knew as well. Paul was very professional, knowledgeable, friendly, and very helpful. I appreciate good customer service and skilled technicians such as Paul. Thanks!
Paul goes above and beyond what is expected! He was so helpful. He suggested I call LG to see if a defective part was still covered, and it was covered. Not only is Paul excellent at his job, he is kind and courteous to the max.
Unbelievably prompt. I called about a problem with my refrigerator, and they scheduled an appt the next day. After I hung up, they called back to let me know a tech was in the area. He came by within 15 minutes. Paul was very professional and courteous. He diagnosed the problem quickly and explained to me the available options. Highly recommended.
For Bosch owners, the company put Reliable in a tough spot with my ice maker repair because of their “no return” on parts policy, but Logan’s (Manager) response was perfect. It was trouble shooting by phone because that’s how Bosch operates...1. They had Reliable replace the ice maker ($192), not the problem. 2. They then recommended replacing the water control valve ($0 because I refused to pay pending a fix), not the problem. 3. They then recommended replacing the control board (very expensive part still under warranty which Bosch failed to mention up front), fixed the issue.
Logan refunded about $225 in charges that didn’t contribute to the fix and gained my respect for ethical business. His decision will also make me a repeat customer.
Darin came out to assess my fridge issues. He was prompt, super knowledgeable and personable. Turns out I need a new fridge so no work was performed but I would have no reservations hiring Reliable for future fixes.
Paul was very professional and unbelievably competent! My brand new LG fridge wouldn't dispense water. I went through the manual thoroughly to insure I wasn't doing something wrong. I had spent a good bit of time trying to figure out the problem on my own, Paul was able to identify the issue being the water valve not opening to allow water to dispense. He stated that it would be very rare for the valve to have failed and used a mirror to check the pin connectors in the wiring harness. He found an issue with there alignment and took care of the problem! I am seldom impressed with attitudes and skill level but Paul definitely scores a 10 out of 10 on both levels. Reliable appliance's magnet is on my fridge and Paul is going to be my go to guy.
Beth turned me on to this great place. Just bought a basically new cooktop for a great price in their refurbished showroom. Steve is wonderful to deal with...friendly and honest. What’s not to like. I’m so,d❣️
Paul was here on time, knew exactly what needed to be done and had the parts for the repair. He was efficient and thorough. After he had the repair completed, he made certain I knew what he had done and asked if I had questions. I would not hesitate to use him again. He is also quite pleasant and personable.
Paul at Reliable appliance is always friendly, courteous and helpful. I feel that Reliable appliance is always quick, fair in pricing and reliable as their name states! I would definitely recommend calling them for your next repair job.
Fast friendly service! We were able to book an appointment the day after we called. Paul knew exactly what was wrong with my leaking freezer so the fix was quick. This isn't the first time we have called Reliance and won't be the last.
I’ve called them several times over the years and always been satisfied. Javier was out today and repaired our dishwasher and gave some great hints to avoid the need for the repair in the future. We’ll call again if we need appliance repair
Shannon was the most professional and proficient service I have ever received. He showed me the cause of the problem with my washer and instructed me on how to avoid the problem in the future. A real credit to the company!
My washer wasn't spinning my clothes and there was a burning smell. Emmanuel, the technician, took the time to figure out was wrong and gave me tips to prevent future problems. He was great! Washer is fixed and the price was fair.
Paul was great when it came to fixing my fridge. They were able to set up an appointment the same day and able to fix it in under an hour. Paul was friendly and considerate. Would definitely use them again.
Paul came out for warranty work on our new fridge from Fergusons. He was efficient and knowledgeable about the work to be done. Even cleaned up after himself.
Easy to schedule with and came within days of the part arriving from Fergusons. Will use again.
Just had Paul out to service our trash compactor. He was super knowledgeable and courteous and was able to quickly make repairs and get us up and running! Love this company and will definitely use them again.
Reliable does the warranty repairs for Lowes. We have been having problems with the ice maker/dispenser in our side by side Frigidaire refrigerator bought from Lowes. Reliable has come out and replaced it under the extended warranty. Paul was our tech and did the work fast and professionally.
We called them to come out to fix our washer. It wasn't doing the final spin they came out once and said nothing wrong. So we called them again I took off work so I could be here. The tried to tell me there was nothing wrong which there was. He took off the front and said he would be back with the parts. Almost 6 hrs later and it's not fixed. I called them and they said the guy would call me back. Ya right. Hasn't happened. So now I missed work and have wet clothes. Not happy at all
$300 in parts/labor along with 2 1/2 months later my dishwasher is still broken. Made my third appointment with them and they're two weeks out and I was rescheduled since they didn't have the time to call my dishwashers company in the time they're open (EST) since I was the 6th person on the list that day when I specially asked for morning so they'd have time to call but I was rescheduled for yet another almost two weeks.. Take your business elsewhere, they don't care about getting it done in a timely manner
Our technician Paul was very professional and not only courteous but kind. He was the sort of person you don't mind having in your home even if your husband is gone. � he was so nice to explain everything to me and show stuff to me.. not only was it interesting and I learned some cool stuff., now I can explain to husband. I also felt that That he really knew what he was doing, and confident with his knowledge.
I really appreciate the folks back at Reliable suggesting that I get on a cancellation list since I was going to be waiting a week. The same day I was called by a very nice person who said the technician out there had space in his schedule. Wahoo! I was so happy. Excellent customer service all the way around . Thanks, especially to Paul for going " the extra mile."
Our freezer had been leaking for some time. We looked at online DIY videos and decided to call Reliable Appliance. We are so glad we did! Paul was very professional and totally knew what he was doing. He had the problem fixed in a short time. I would definitely use them again.
Used them for my dryer fix in the past cost me $150, I would say good service.
I schedule an appt, telling the woman on the phone my exact issue (heat isn't venting out/clothes are humid) which is a venting issue and not to be corrected using Reliable Appliance handy-guys.
Guy shows up- I tell him issue, he takes a look, agrees with me and charges me $89. Hahaha
This place is the bee's knees! 3 days left on our 6 month warranty and these guys come out to diagnose and replace my washer.... for free. I know that's what a warranty is but damn, gotta love the customer service.
My LG washer started leaking water from somewhere inside. Mr. Staub the tech arrived to quickly and efficiently diagnose and repair the faulty valve. This company is excellent and I will not hesitate to use them again for future repair services.
Ben is awesome!!! Today was the second time he came to my home to look at my washer which is still under warranty, thank goodness. Both times Ben has been here he has been very professional, very courteous, very patient, and has taken his time with our lovely new "energy-efficient" machine (which I do not really like). I would highly recommend Ben for any work that you might need that Reliable Appliance offers.
Emmanuel did a great job fixing our Maytag washer that was defective right out of the box. He showed up on time and solved the issue the machine was having by replacing the main board. Parts were delivered quick and the repair was done promptly. Very professional. Thanks Emmanuel!!!
Really fast service and very professional. I would highly recommend them to anyone need and sort of appliance repairs. Emmanuel (our technician) was professional and went the extra step to make sure it was a pleasant experience.
Emmanuel did a great job this morning to fix a non-draining washing machine. He was here within 30 mins of my call to the office, diagnosed the problem and fixed it in a jiffy!
He even found his own tip ... a dollar bill and pocket change stuck in the filter! lol.
Paul came over with positive and friendly attitude. I immediately felt comfortable with Paul, I can tell he was very knowledge as soon as he started working on my fridge. With in a matter of minutes of looking at the fridge and me explaining the problem he knew exactly what the issue was and continued to fix the fridge. Paul fixed the issue quickly and neatly, also he informed me one of my racking was upside down witch was helpful since i never thought to fix it myself. All in all Paul was I was standing in service and kind, I would refer Paul with reliable appliance to anyone and for any future work on need on my fridge I would only schedule with Paul. Thank you- Paul sincerely Rosom A.
My dryer had no heat, although it would tumble and go through the cycles. I called Reliable as suggested by a friend.
Emmanuel came and saved the day. He was curteous, friendly and very informed. Came into the house with shoe covers and got right to work in finding out the heat problem. He answered all my questions and even helped me understand how to run my dryer more efficiently. Thanks Emmanuel!!
Ben is a true asset to your company. My washer stopped spinning and he was dispatched to help me. He called ahead of time to be sure I was home and showed up promptly. He quickly analyzed the situation and gave me some ideas of what might be wrong. His first instinct - the liner was bad - was spot on. He had the necessary part with him, and fixed it! He even gave me a little discount because it was an easy fix. Ben was courteous, knowledgeable and very professional. I'll definitely be calling your company again if I need any other help.
I was Paul's last stop of the day and this repairman is stellar! I had ordered the part that was to be installed, but this crazy lady misplaced the spring and screw that was an essential part of the repair. After a fruitless look around, he didn't miss a beat and fashioned a repair with a cannibalized part from the old item and a screw I found that barely fit. He was ever the professional, kind and respectful, too! They don't make like this anymore. If I could give more stars I would.
Paul did such an AWESOME JOB!! We liked how very Polite and Patient he was. Very understanding. Fixed our problem fast and furious. We would definitely like to have to call this company when needed. Thank you so much very well Appreciated.
Paul was my service tech. He was so professional. Introduced himself when he arrived Made sure I was aware of what the issue was with my dryer didn't take him long to have it running for me again. His customer service was impeccable. He's a great asset to the company.
Paul was very personable, and professional. He knew exactly what the problem was, and fixed my fridge quickly. He was very courteous and made sure to clean up after himself. I would recommend him, and Reliable Appliance to anyone needing appliance work done. Thanks again Paul. Great customer service!!
Xavier Rericha very helpful in both diagnosing the problem with my dishwasher and working with the home insurance company in order to make sure that it got replaced when the list of problems became too costly.
Highly recommend! Rick H. was my technician. Very professional. I was impressed with how quickly he found the problem and resolved it, but even more impressed that he kept the area clean and made sure things were back in order before he left.
My washer and dryer were having problems, and Reliable was able to send a technician over within two days! That's pretty quick service in my eyes. Our technician, Ben, was friendly and extremely patient with the machine (as it worked perfectly--of course--when he tried it the first time). He was very thorough and helpful, and willing to explain everything and answer all of my questions. This guy knew what he was doing, and did the job quickly and effectively. I would definitely recommend Reliable.
Xavier came over today and replaced some faulty parts in my dishwasher. He called beforehand, was on time, and professional. He knew exactly what he was doing, and also went the extra mile by educating me on proper dishwasher upkeep, and helped clear some clogs I didn't know I had.
My freezer was icing up and making terrible noises. I was able to get an appointment the next day. The technician (Darin) diagnosed a torn gasket and misalignment of the door. Service was prompt, polite, and and professional.
Paul came by this afternoon to check on some problems that we had with our washer/dryer, and I was very happy with his visit. He was clearly very competent as he worked on the machines, was efficient and fast in diagnosing and fixing the problem, and did not mind showing me what was wrong and then explaining what he was doing to fix it. Unfortunately, in my experience, not everyone is happy to explain such things to the homeowner, but Paul was very personable, clear, and helpful. Thanks, Reliable!
Paul came in our house was very professional explain the operation of the refrigerator how it cooled, change out the ice maker checked the operation of it. Also check the closing of the doors for proper seal. Thanks for a great job!!!
My dishwasher had issues before Christmas and Rick as had to come 3 times to get this fixed. He has been professional and done nothing more than make my dishwasher work better. I will use Reliable again.
If you are looking for Customer Service. Talk to Stephen he will take care of you. He has gone out of his way to help me find a washer I want. I waited to buy one he had for a day and it sold. But I'm sure he will find one. He also knows about what he is selling. No need to pay full price for new appliances.
They are fast, experienced and truly Reliable! I've had to call them 3 times this last year due to broken washer and dryer and oven. Darin showed up to 2 calls and had the parts I needed. My machines were fixed and ready to use again within the hour! Also, I appreciated their keeping up with technology - I paid the technician right on the spot; I immediately received an email with the receipt and they left a handwritten note detailing the job. Excellent service all around! I just hope I never have to call again because I don't want any more broken appliances!
Paul - excellent work, very professional. He fixed the problem quickly and explained what he did and gave us options on how to fix it. Will use Reliable Appliance for any other work needed in the future, thanks!
Paul was fabulous came in diagnost what was wrong with my refrigerator. Gave alot of information regarding what was wrong what it should do and basically how the system worked. Very nice and friendly, i will definitely request him the next time i have any appliance issues and recommend him to all my friends.
My nearly new oven stopped working two days before Christmas, and they got me in first thing in the morning on the first business day after Christmas, which under the circumstances was probably the best you could expect, even if I was bummed out about my holiday roast. Our technician Darin was quick and professional, and got the faulty igniter swapped out, and as a bonus even fixed the dodgy pan drawer on the bottom of the unit while he was here. In and out in thirty minutes, and a huge relief to have warranty work handled so quickly with no additional fuss.
Paul came, saw, and conquered. Everyone knows how irritating a sporadic problem hunt can be, but he managed to find a solution anyway and gave me a crash course in how to prevent issues I've had in the past before returning to his home planet of Awesome.
Under an extended warranty agreement through Lowe's I had my door lock on my washing machine fixed by Reliable Appliance's Ben Galliher. He was prompt, friendly, and knowledgeable--answering all my questions. He diagnosed the issue quickly and ordered the part that was needed and returned a week later, keeping to the anticipated timeline, and fixed the door lock in under 20 minutes. So far I have had no further issues with the door lock and I am very pleased with the service I received.
Paul repaired our refrigerator this morning. He was extremely professional, personable and knowledgeable. He answered a number of questions I had and after completing the work, he left everything clean and in order!!��
Paul has been a very personable and Reliable (no pun intended) service technician. We were having an issue with our washing machine, despite several parts issues Paul continued to make sure we taken care of. I would highly recommend Paul.
Paul did such a nice job. I didn't have to wait for him to show up and he was early. He called ahead and let me know he was headed over. During the diagnostic process he was through and worked to make sure the necessary parts were ordered. Reliable called us when the part was in, we did not need to chase or follow up at all!
Paul L. Was here today to assist with dryer squealing and inop freezer. Very pleasant attitude. was happy to inform me of what the actual problem was and explain what was needed. Had a part brought over and repaired dryer. Fridge needs repl. Paul set this up as well. Great service, respectful of flooring used a shoe cover. Thanks for a job well done.
Paul was the service tech and was very professional and experienced. Paul replaced my ice maker in a whirlpool refrigerator. He made sure before he came out that the HSA home warranty covered the ice maker and infact it was covered. My ice maker is making ice again. Thanks Paul!
The heat went out on my dryer Monday Nov 28th and Reliable Appliances were at my house Nov 30th!! What great customer service! Ben the technician that came out and serviced my dryer was excellent! He was very nice and very knowledgeable!!
Thank you guys!!
If you care about your home and your wallet, don't do business with Sears or Reliable Appliance. Under the Sears maintenance agreement, a repairman from Reliable Appliance came out in June and left a leaking dishwasher to ruin my subfloor. The only help either Sears or Reliable Appliance offered was to charge me more money to uninstall or reinstall it. The Sears people were polite, but did not offer any help to resolve this. Reliable was rude and aggressive. I now have to file a claim. Worst experience ever with doing business with Sears. It used to be great company. Not any more.
We were so fortunate and grateful to Ben who came out to fix our washer today. Amazing customer service and quite knowledgable. Thank you Ben! Grateful to know that we have a trustworthy person to call anytime we have appliance issues.
Paul came to our house twice to repair our refrigerator- once to diagnose the problem and once to install the part needed. He was very pleasant, knowledgeable, and efficient. He also went out of his way to repair the appliance before having to be without it for another weekend.
Thank you to Ben Galliher (Reliable Appliance Technician) for the quality service provided during last week's appointment. I really appreciated you taking time to explain the problem with my appliance, as well as the friendly service. Thanks again!
Had a leak with our refrigerator and your technician Paul cam out for an inspection. He was very courteous, clean and thorough. He explained everything that was wrong and offered suggestions to keep water off our floor until parts could be sent to fix it. Highly recommend Paul he was great!
Paul at Reliable Appliance was awesome! On time for the appointment, very helpful and insightful throughout the repair, and he fixed our dryer before he was gone (and same day of original call)! Highly recommended!
Had a dishwasher problem-Xavier Rericha was dispatched to do a diagnostics and repair. Holy cow-I was just schooled! I am so happy to know how and what to do so I don't have a reoccurring problem-aka dirty dishes and rewashes. Thank you-this tech was great!
Xavier showed up on time and was very friendly. He fixed my dishwasher quickly and even took time to teach me how to properly maintain it, to extend the life of my product and to avoid another break down. Thanks Xavier and Reliable Appliance!
Ben came over today to look at my washer machine. My husband and I thought there was rust forming on the bracket that holds the fabric softener. Ben was quick to show me that it wasn't rush just a gross slimy film due to a dirty dispenser. Ben was very nice, professional and willing to help me with any questions I had!!! He's very knowledgeable about what he is doing and helped me understand things that I didn't even know about my washer!!! He's an asset to your company! Thanks Ben!!!! Bet satisfied customer
Had a repair on my washing machine completed by Bob last week, did a great job. Had a few issues with the part being delivered but at least a similar one came in to their shop and was able to install within a few days!!!
Just a few weeks prior, had Paul come out to fix my fridge and he also did a great job.
Overall technician are really good at what they are doing and knowledgeable in the background of the common problems. Keep up the good work guys!!!
I just got my refrigerator relay repaired by Paul, he was absolutely professional and very knowledgeable. Not only did he fix the fridge quickly, he advised me on who to call to have it connected to the faucet for the ice maker to work! He called twice before coming, and didn't even mind my two loud and crazy chihuahuas �. I would certainly recommend him personally to anyone who needs appliance repair work done. Ask for Paul!
I called Reliable to fix my refrigerator and they were not only prompt and efficient, they exceeded my expectations. My repairman Paul was super friendly and knowledgeable, he arrived with the part in hand. I would definitely call them again. Tim J. Anchorage.